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Bug Report: Teams fails to update and constantly closes

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Isaac Whitfield
Occasional Visitor

Apologies if this is in the wrong place, but the only feedback I see takes me to UserVoice which doesn't seem to be relevant to bug reports.

 

There is an issue with automatic updates for the Teams desktop application:

 

1. Teams closes (by itself)

2. Once re-opened (which is not automatic), it reports that it has "updated"

3. Wait a while (maybe an hour)

4. Repeat

 

This is incredibly annoying because it makes all of your notifications and messages stop appearing due to the app closing itself. I am personally on a Mac, and I think that it could be a permissions thing as there are no prompts for administrator access (it's installed in /Applications) - I have seen this with other applications previously. 

 

Within the org I work for, basically everyone sees the same behaviour. It would be nice to get this fixed, or at least make the automatic update optional so that it doesn't just close itself (e.g. a prompt to update that you can refuse).

3 Replies

I'd personally consider logging a service request especially as it's affecting many users and is reproducible! Someone else though may have come across this and may be able to help.

We are experiencing the same issue, although this is on Surface Pro's (not Macs). Did you ever find a solution to this?

Ever figure this out?  We're seeing Teams crash for a couple users.  They are both using the Trello app integration so it seems like that may be causing.  They're the only ones using that integration and the only ones crashing.  I'm not seeing any known issues here:

 

https://docs.microsoft.com/en-us/microsoftteams/known-issues

 

I bet app integrations are the most likely cause of crashes, but just guessing based on my limited experience thus far with Teams.

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