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Blur Background NOT available in Teams

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Holly Lanham
Occasional Contributor

Why would I not have Blur my background option on some machines and do on others?  I have read all the articles and asked on Twitter, but was directed here.  I can not find any information on why or what to do to enable it.  Some in our tenant so and others don't.  Same make, model, and purchase date on computers.

17 Replies
Try to do a log out and log in! Not just closing the teams client

That did not help.  I have logged onto other machines and it was there so it leads me to believe it is the machine.

I can also refer to a older thread about same issue:

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Background-Blur-what-are-minimum-requirements...

Let us know if you get it resolved :)

I have read through that article several times.  My coworkers and I all have the exact same version and build of Windows.

Also same version of teams?
Since when did your coworkers have that feature on their machines?
That's odd that is' same machine some have and others do not. As adam said see if they have same version, if so sometimes patches come in without updating build numbers so always try to do the Update and give it a minute or so, then quit and restart Teams. Only other things I could think of is checking settings and making sure your default camera is set to the one you have available at the time of starting Teams up.

It's possible that some users have the latest build option and others don't, I've seen things available per user vs. per tenant in the past which seems odd to me but it is possible, however, usually this should be reflected in version number if that was the case.

Hi,

 

For information, on my computer via the MS Teams client, I dont' have the blur option for video.....but If I switch to an another company (tenant), miracle the blur option is présent.

 

So, I think is tenant dependant, settings or feature avalibity...

 

If someone know which option...please let us know.

 

Thanks

Solution

We were able to resolve the issue by updating the Teams app.  It failed but after several attempts, it worked.  Thank you!

This is still not available for me, yet is for my colleagues on same tenant. I am on latest version 1.2.00.1758 (Jan 21, 2019).

Do you have the same machine / hardware? Log off and On to Teams as well (it's not the same as restarting).
Thanks Chris. Some same hardware (i.e. Surface Pro 4). I've done login/out, re-install, etc. I've tried it on SP4, Thinkpad, Desktop. No avail.

I had the same issue, all colleagues' blur feature were working. We all have same version of Teams

 

 

I tried log out and in , and it started working.

It started working for me on one machine and not another. Same version. The inconsistency is a tad bizzare. 

They are two places you can "blur" your background, one is at the first of joining conversation and the other during the meeting.

 

When you logged out and in, do you get either of these? the blur radio button or the eclipse?

Blur 1.JPG

or 

Blur 2.JPG

 

According to this article by Tony Redmond, the PC graphics must support AVX2 for the blur-feature to work:

"The technology to perform face recognition to identify the person and understand where the background to be blurred begins and ends only runs on reasonably recent PC equipped with Advanced Vector Extension 2 (AVX2) graphics. AVX2 is what Teams uses to blur the background after it figures out where the user is."

 

"AVX2 is supported by PCs that have a post-Haswell chipset. Blurring works on my Surface Book 2, but doesn’t on my HP Envy 17 of 2014 vintage. Be aware that the CPU has some processing to do to locate a face and blur the background, so it can impact other work on the PC if you run a loaded system."

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