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Blocked accounts removed from Microsoft Teams even though they're still in the O365 Group!

%3CLINGO-SUB%20id%3D%22lingo-sub-893505%22%20slang%3D%22en-US%22%3EBlocked%20accounts%20removed%20from%20Microsoft%20Teams%20even%20though%20they're%20still%20in%20the%20O365%20Group!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-893505%22%20slang%3D%22en-US%22%3E%3CP%3EWe've%20recently%20spotted%20that%20when%20we%20block%20an%20account%20in%20Office%20365%2C%20the%20account%20is%20removed%20from%20the%20Teams%20it's%20in%20with%20a%20'XYZ%20has%20been%20removed%20from%20the%20team.'%20message.%20This%20is%20behaviour%20we%20did%20not%20expect%20to%20see!%20Sometimes%20we%20need%20to%20temporarily%20block%20an%20account.%20These%20are%20accounts%20that%20are%20still%20active%2C%20still%20have%20licenses%2C%20and%20accounts%20that%20we%20will%20sometime%20unblock%20after%20a%20period%20of%20time.%20However%20within%2024%20hours%20of%20blocking%20the%20account%2C%20the%20member%20is%20removed%20from%20Microsoft%20Teams%20teams%20they're%20part%20of.%20As%20sometimes%20the%20blocking%20of%20an%20account%20is%20for%20sensitive%20reasons%2C%20for%20it%20to%20be%20broadcast%20to%20other%20team%20members%20is%20not%20our%20expected%20or%20desired%20behaviour.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20raising%20a%20ticket%20with%20Microsoft%20Support%20but%20I'm%20posting%20here%20in%20case%20others%20have%20any%20insight%20to%20this.%20I'd%20be%20really%20interested%20to%20hear%20if%20you've%20experienced%20this%20or%20if%20you%20think%20this%20is%20expected%20behaviour%20that%20is%20acceptable%20and%20we%20should%20be%20changing%20our%20processes%20when%20temporarily%20blocking%20accounts.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETo%20clarify%20a%20couple%20of%20things%3A%3C%2FP%3E%3CUL%3E%3CLI%3Ethese%20accounts%20are%20not%20removed%20from%20the%20underlying%20Office%20365%20Group%3C%2FLI%3E%3CLI%3Ethe%20licenses%20are%20not%20revoked%3C%2FLI%3E%3CLI%3Ewe're%20experiencing%20this%20behaviour%20on%20multiple%20independent%20tenants%3C%2FLI%3E%3CLI%3Ewhen%20unblocked%2C%20the%20member%20is%20returned%20to%20the%20Team%20-%20with%20another%20message%20in%20the%20general%20channel!%3C%2FLI%3E%3C%2FUL%3E%3CP%3EI'm%20expecting%20this%20to%20be%20related%20to%20Microsoft%20Teams%20eligibility%20criteria%20as%20the%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fcreate-an-org-wide-team%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%20on%20Org-wide%20teams%3C%2FA%3E%20talks%20about%20blocked%20accounts.%20However%2C%20this%20is%20not%20an%20org-wide%20team%20and%20I'd%20have%20not%20expected%20this%20behaviour%20for%20groups%20with%20manually%20managed%20membership.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20reference%2C%20the%20image%20below%20shows%20the%20message%20in%20the%20General%20channel%20of%20a%20test%20Team%20we%20used%20to%20recreate%20the%20issue%2C%20alongside%20the%20status%20within%20different%20admin%20portals%20from%20the%20same%20in%20time.%20You'll%20see%20the%20blocked%20test%20account%20is%20still%20in%20the%20Group%20but%20is%20absent%20from%20the%20from%20end%20Team.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F135434i90B0C9BB7AD903AD%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Microsoft%20Teams%20Blocked%20User%20Removed%20from%20Team%20issue.png%22%20title%3D%22Microsoft%20Teams%20Blocked%20User%20Removed%20from%20Team%20issue.png%22%20%2F%3E%3CSPAN%20class%3D%22lia-inline-image-caption%22%20onclick%3D%22event.preventDefault()%3B%22%3EScreen%20captures%20of%20missing%20account%20in%20Teams%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-893505%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-893971%22%20slang%3D%22en-US%22%3ERe%3A%20Blocked%20accounts%20removed%20from%20Microsoft%20Teams%20even%20though%20they're%20still%20in%20the%20O365%20Group!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-893971%22%20slang%3D%22en-US%22%3E%3CP%3EWell%20the%20messages%20are%20not%20the%20issue%20here%2C%20the%20fact%20that%20people%20get%20actually%20removed%20from%20the%20Team%20when%20the%20account%20is%20blocked%20is.%20It's%20a%20stupid%20design%20decision%20that%20needs%20to%20be%20finally%20addressed.%20And%20it's%20even%20more%20annoying%20because%20disabled%20users%20are%20still%20shown%20in%20some%20parts%20of%20Teams%2C%20you%20can%20search%20for%20them%2C%20etc.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLI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Phil Maynard
Contributor

We've recently spotted that when we block an account in Office 365, the account is removed from the Teams it's in with a 'XYZ has been removed from the team.' message. This is behaviour we did not expect to see! Sometimes we need to temporarily block an account. These are accounts that are still active, still have licenses, and accounts that we will sometime unblock after a period of time. However within 24 hours of blocking the account, the member is removed from Microsoft Teams teams they're part of. As sometimes the blocking of an account is for sensitive reasons, for it to be broadcast to other team members is not our expected or desired behaviour. 

 

I'm raising a ticket with Microsoft Support but I'm posting here in case others have any insight to this. I'd be really interested to hear if you've experienced this or if you think this is expected behaviour that is acceptable and we should be changing our processes when temporarily blocking accounts.

 

To clarify a couple of things:

  • these accounts are not removed from the underlying Office 365 Group
  • the licenses are not revoked
  • we're experiencing this behaviour on multiple independent tenants
  • when unblocked, the member is returned to the Team - with another message in the general channel!

I'm expecting this to be related to Microsoft Teams eligibility criteria as the article on Org-wide teams talks about blocked accounts. However, this is not an org-wide team and I'd have not expected this behaviour for groups with manually managed membership.

 

For reference, the image below shows the message in the General channel of a test Team we used to recreate the issue, alongside the status within different admin portals from the same in time. You'll see the blocked test account is still in the Group but is absent from the from end Team.

 

Microsoft Teams Blocked User Removed from Team issue.pngScreen captures of missing account in Teams

9 Replies
That’s pretty much how it’s designed. Many people have complained about the status messages in teams but I don’t think your going to be able to get that changed anytime soon but it’s def something that will need modified as it’s expected results currently.

Well the messages are not the issue here, the fact that people get actually removed from the Team when the account is blocked is. It's a stupid design decision that needs to be finally addressed. And it's even more annoying because disabled users are still shown in some parts of Teams, you can search for them, etc.

I'm inclined to agree with your thoughts on poor design. I think the inconsistency is also troubling. Why are they removed just from the Team experience but not the underlying group? The status messages are generally annoying but in this case it was extremely negative as team members thought someone had left the organisation - which was not the case at all. I struggle to believe this specific scenario is an intentional design. Either way, the verbose messaging in Teams significantly amplifies the issue.

Well I'll report it again, but doubt anything will change...

@Vasil Michev > Did you get a response from opening a ticket please?

 

I was about to do the same but thought I'd ask you first :)

Nah, I tried to revive an old thread we had on this with the engineering folks. Crickets...

Thanks @Vasil Michev > Let me ask our CSM and share back if he has any insights :)

@Vasil Michev My conversation with Microsoft Support has - unsurprisingly - come back with this being by design. However, they have raised it as an issue to their senior team. I'm not sure if this will get anywhere so anything that you can do to raise this through your contacts as an MVP would be great. I've also created a Uservoice for it but realise this will probably get lost in the noise of other request - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38783713-stop-teams-eligibilit...

Thanks for your thoughts and input here. Hopefully something will change either on this specific issue or around status notifications in general.

Yeah, it's on my "keep an eye on this" list. I cannot guarantee that anyone from MS will commit to anything of course :)

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