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Best Practice for Managing Client SLAs

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RA_Greyling
Occasional Visitor

 Hi MS Teams Community,

 

I would like to ask your opinion on the best practice for using MS Teams to manage projects and communication for client SLAs. Would you:

 

  • Create a new Team for every client with an SLA with their own Sharepoint site, Channels, Planner, etc. or,
  • Create a Channel for each client under a single Team and add a Planner to each channel to manage tasks?

 

I look forward to hearing your opinions!

1 Reply

@RA_Greyling I would create one team for each customer.

If You have more than 200 customers You will run out of channels since there is a limit of 200 channels pr team: https://docs.microsoft.com/en-us/microsoftteams/limits-specifications-teams

 

Another argument is that You do not want the customers to be able to see each others documents and conversations so you should therefore create one team for each customer.

 

Regards, Magnus