09-25-2018 02:06 PM
09-25-2018 02:06 PM
I see that Background Blur in Teams meetings should be available from yesterday (24 September 2018). However I can't get that option to appear in meetings - I just get an ordinary webcam.
I've used the option in the Teams app to check for Updates but it says I'm on the latest version already.
Are there some minimum requirements for this feature which perhaps I'm not meeting? (And if so, are they published?)
I'm using Win10 1803, on a laptop which is a few years old and not the fastest, but has plenty of RAM. I'm also using the Free version of Teams, if that makes a difference?
Thanks for your help,
09-25-2018 02:27 PM
How are you today?
09-25-2018 02:42 PMSolution
09-25-2018 03:42 PM
@Juan Carlos González Martín wrote:
In regards of the requirements for this feature, check this post in the Office 365 for IT Pros web site: https://office365foritpros.com/2018/09/25/background-blur-teams-meetings/
Thanks. I guess this part is the explanation:
However, the technology to perform face recognition to identify the person and understand where the background to be blurred begins and ends only runs on reasonably recent PC equipped with Advanced Vector Extension 2 (AVX2) graphics.... AVX2 is supported by PCs that have a post-Haswell chipset.
Incidentally I have seen posts elsewhere from people with Blur working who are also on Teams Free, so I don't think that's a limitation.
09-26-2018 08:48 PM
10-03-2018 11:35 PM
Interestingly - the option doesn't appear in my Teams calls - I run a Surface Laptop and a Microsoft LifeCam Studio, and a colleague on the same Teams tenant has it working fine. I also tried the inbuilt camera on the Surface Laptop and it also doesn't work.
I am sure my laptop supports AVX2 and clearly the Teams tenant does - so I'm not sure why it doesn't appear as an option?
10-04-2018 10:00 AM
Try logging in and out of Teams, in some cases this is needed for it to re-evaluate if background blur can be enabled.
10-11-2018 04:54 AM
Had one user where the choice was missing from the menu but where it showed up after using the keyboard shortcut CTRL+Shift+P once. Don't ask why... :)
10-12-2018 08:37 AM
I'm using the paid version of Teams on a Surface Book. I've checked for Updates in Teams and Exited and restarted it. I still don't see the option in the menu and CTRL+SHIFT+P does nothing.
01-24-2019 03:35 PM
Hi, I didn't see a "solved" sort of conclusive answer, so here was my experience.
Steven's answer was best (for me). Despite the fact that I had numerous restarts of both Teams and the whole PC, the key thing was to actually sign out of Teams (go to your avatar, click and choose Sign Out), then close down Teams and restart it, then sign in again. That did the trick for me and two of my colleagues with different PCs.
Your PC still needs to be newer as other posters put it, but signing out was certainly the key - thanks Steven.
01-25-2019 01:20 AM
Btw, we updated the documentation with the hardware requirements:
The optional blur my background video effect requires a processor with Advanced Vector Extensions 2 (AVX2) support.
01-26-2019 09:52 AM
@Thomas Binder are there remaining exceptions? I saw a Surface Book the other day that would not show Background Blur however much we logged in and out. It also had the issues with camera quality and I wonder if they are connected?
01-26-2019 10:06 AM
01-27-2019 08:37 AM
01-27-2019 09:57 AM
01-28-2019 08:01 PM