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[BUG]: Meeting ended by itself

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Tobias_Andersen
Occasional Contributor

We were in a video meeting, the host was sharing his desktop and the call was running for over 30 minutes until microsoft teams ended the meeting by itself?

 

How could this happen?

 

Where can i find a logfile or anything that could explain why this happened?

 

Thanks! :)

10 Replies

In the Team admin center look up one of the users then look at their call history to identify this meeting. You can see when each of the participants joined and left the meeting, and through the debug tab you can see down to the specific actions and reasons.

 

If detained data is absent that normally mean that network connectivity was lost at the end of the call, so it can't report call data, which would be your answer.

 

From personal experience you'll investigate lots of these and the answer is always either 1. Network loss or 2. It didn't happen, users pressed a wrong button.

 

 

Thanks! I'll check the debug tab! :D

The computer that hosted the meeting and shared the screen was left untouched in a corner for the whole meeting, nobody pushed any buttons. It was displaying data that we discussed in the meeting. This computer is also using wired ethernet, and nobody else in the room had any connection issues.

Unless the computer hosting the meeting had a intermittent bad cable (we fired up a new meeting without any issues, which is running as i type this, a few seconds after the meeting "ended" by itself) what could be a common cause for this?

We're pretty confused. :p

Unless you have a repeatable issue it's pretty unlikely you will diagnose any kind of issue. Things happen, maybe your network switch reset the port, maybe your firewall had some IDS that became suspicious, maybe the local machine installed a patch at that moment, any one of millions of small randoms could create a one off random event.

@Tobias_Andersen 

 

These are not so random from what I have seen.  We have 4-6 Teams meetings going on at any given time.  Around 1/3 of those will just randomly end the meeting which is seen because the chat gets a message saying recording has stopped.  You can quickly join the meeting again to get it going, but someone has to be paying attention to know that it stopped.  I can replicate this problem all day, and even had 3 today that dropped mid-meeting.  We are running Teams in a pilot and will probably have to revert back to Go To Meeting as these meetings must be recorded.  Not a single thing shows up in the logs about updating, authentication, disconnects, etc.  The only thing you see is that the status changed from Presenting to Available. 

Have you raised a ticket for this?

@adam deltinger 

 

I plan on getting one opened today.  We have been running these Teams meetings for 2 weeks and have confirmed that the logs contain no information.  I was able to attend two of these meetings yesterday to confirm.  There is a 99% chance that this ticket will never get resolved or will be a "known issue" so I am not giving my hopes up.  Unfortunately, everything is "open a ticket" and almost all of them end up with the same no-resolution available and/or wait until the next update. 

@Jacob Heinikel my org is Teams Only, we have hundreds of meetings each week, and they don't end early. I would strongly suggest checking that your network is allowing the right protocols and there isn't some security device that breaks you network connection.

 

The call records in the Team admin centre will show you why each user disconnected from the meeting.

@Jacob Heinikel my org is Teams Only, we have hundreds of meetings each week, and they don't end early. I would strongly suggest checking that your network is allowing the right protocols and there isn't some security device that breaks you network connection. The call records in the Team admin centre will show you why each user disconnected from the meeting.

@Steven Collier 

 

I have been running through the diagnostics to see what the deal is.  These meetings clearly show that the meeting ended.  No timeouts, disconnects, audio quality shows good, etc.  Even the Teams log on the client only shows that the status changed from Presenting to Available.  I have daily meetings that run for an hour or so and never fail, but these other meetings fail pretty regularly around 1.5-2 hours in.  Firewalls show no blocks either. (I assumed this was the problem, but turned out no connections were blocked) I'll open a ticket and respond here with what comes out of that.

@Jacob Heinikel 

We had two reports of this today. Did you ever determine the cause?
Our report was when two people connected, Person B started recording then left the meeting. The recording should continue until Person A stops the recording or leaves the meeting, but the meeting terminated "on its own", which then correctly stopped the recording.