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Audio conferencing meeting notice doesn't include call-in telephone # for participants

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Frequent Contributor

When I create a Teams meeting in Outlook for a user that's licensed for audio conferencing, the meeting notice is missing the dial-in information as expected/stated in this post:

 

Audio Conferencing in Public Preview Microsoft Teams 

 

The "Join Teams Meeting" link is included, but not the call-in/conference ID info. Any suggestions how to troubleshoot this? I could swear this used to work, so if it's working for anyone else that would also be useful info. Thanks!

11 Replies
Thanks Chris, but that did not seem to work for me.
Yes, they have the conference # assigned properly per step 7.

Interestingly, when I schedule a meeting directly inside the Teams app for this same user, the dial-in number info is appended properly. It also works properly in Outlook web. The problem seems limited to Outlook desktop.

Thanks as always,
Bob
If it’s limited to the Outlook Desktop how about a complete reinstall of the Outlook add in? Also, is the user in their actual tenant in Teams not another organisations tenant?

Best, Chris
Solution
Close outlook. Sign out of teams and back in. Then try. This usually fixes it.
Yeah..no joy after re-install.
The user is logged into the same account/tenant in the Teams app.
I also flipped back/forth between Teams app in Developer Preview/Non and no difference.

I have the same problem, but nothing fixed it so far. Other ideas?

Please start a new thread referencing this one. Thanks!
Is there any update here , we are also facing this issue for one user, we tried rebooting user machine. In teams either web client or thick client doesn't shows call in phone numbers for the meeting invites.
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