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Attendant Console along with Microsoft Teams

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Benoit Quillet
Occasional Contributor

To have all the full features of telephony, we must also have the attendant console.
Do you know a third party solution with Microsoft teams using Teams API?

Cherry on the cake also for visually impaired and the blind operator ...

2 Replies

Hi @Benoit Quillet,

 

Landis Technologies offer their Attendant Pro product also for Microsoft Teams.

https://windowspbx.blogspot.com/2017/09/landis-technologies-announces-microsoft.html

https://www.landiscomputer.com/attendantpro/

They offer also the opportunity to test the functionality with a Trial.

 

Maybe @Matt Landis can jump in and provide more details.

 

Another solution you can check out is:

https://www.enghouseinteractive.com/touchpoint-attendant/

 

Edit: I missed the "Teams API" link. As Linus pointed out the Teams Calls API (Microsoft Graph Calling API) is still in Beta. So it will probably require another Ignite to see more in this space :)

 

Regards,

 

Paul

All Attendant Console creators that are waiting for the same API so currently there is no native Teams compatible but there is some that allows attendants to be moved to Teams and running Teams client together with their software, but calls will be handled by a Skype server. The latest date I heard for the API is during H2 2019 or early 2020, but there is no official date.

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