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Attendant Console along with Microsoft Teams

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Highlighted
Benoit Quillet
Occasional Contributor

To have all the full features of telephony, we must also have the attendant console.
Do you know a third party solution with Microsoft teams using Teams API?

Cherry on the cake also for visually impaired and the blind operator ...

4 Replies

Hi @Benoit Quillet,

 

Landis Technologies offer their Attendant Pro product also for Microsoft Teams.

https://windowspbx.blogspot.com/2017/09/landis-technologies-announces-microsoft.html

https://www.landiscomputer.com/attendantpro/

They offer also the opportunity to test the functionality with a Trial.

 

Maybe @Matt Landis can jump in and provide more details.

 

Another solution you can check out is:

https://www.enghouseinteractive.com/touchpoint-attendant/

 

Edit: I missed the "Teams API" link. As Linus pointed out the Teams Calls API (Microsoft Graph Calling API) is still in Beta. So it will probably require another Ignite to see more in this space :)

 

Regards,

 

Paul

All Attendant Console creators that are waiting for the same API so currently there is no native Teams compatible but there is some that allows attendants to be moved to Teams and running Teams client together with their software, but calls will be handled by a Skype server. The latest date I heard for the API is during H2 2019 or early 2020, but there is no official date.

@Benoit Quillet 

 

Microsoft has mentioned at Ignite that the ISV (3rd party software vendors, specialists) will be taken on the role to make the Attendant Console. The are however still waiting for Client-Side API's to become available. Please vote on the UserVoice of Matt Landis (from Landis Computers) created for this item. https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38534776-full-teams-client-api...

Hi,

 

During the Ignite session about Calling API Microsoft showed a number of third-party applications that been in the TAP for Calling API to create Contact Center and Attendant applications. I've been working with some of them and there is some minor issues in the API but it works for most companies at least for start to test. One thing that is an problem is forwarding calls to another PSTN-number, but that should work soon.

 

The API is in limited preview currently, if you contact any of the application providers they might be able to include you in their preview but I know that most of them have a long queue with customers that want to start testing. 

 

For the list of third-party applications check my tweet here:

https://twitter.com/LCansby/status/1192547653860679680

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