App not installing in a Team - has anyone got a solution?

[Phil Maynard]

We're having a problem trying to install a specific App in a Team. We get the helpful message 'something went wrong' but nothing else. The App is installing perfectly fine in other Teams and other Apps are installing OK in this Team. The Team has been around for some time - about 12 months. Has anyone else encountered this and found a solution?

[#2]

Tried from a different client/ user desktop/web?

[#3]

Yes. We've tried the Mac, Windows, and web clients. All have the same result of being able to add the app in other Teams but not the one we actually need it in :(

[#4]

@Phil Maynard There's a health warning out for adding third party app in admin - even if it works for some teams, maybe you're caught up in this if it's a problem that hits different areas??

Status:

Service degradation

User impact:

Admins may be unable to update or add third-party apps in the admin center.

Latest message:

Title: Can't update or add third-party apps

User Impact: Admins may be unable to update or add third-party apps in the admin center.

Current status: We've determined that a recent change has inadvertently caused an issue in which users are not able to update or add third-party apps in the admin center. We're preparing to rollback the change in order to mitigate impact.

Scope of impact: This issue may potentially affect any of your admins attempting to update or add third-party apps in the admin center.

Start time: Wednesday, March 27, 2019, at 9:00 PM UTC

Preliminary root cause: A recent change has inadvertently caused an issue in which users are not able to update or add third-party apps in the admin center.

Next update by: Thursday, March 28, 2019, at 7:30 PM UTC

[#5]

Thanks Robin, I'd completely missed the alert! Let's hope that's what it is :beaming_face_with_smiling_eyes: Thanks again.

[#6]

@Robin Nilsson just checked again after the alert in the message centre has cleared and I've still got the issue :(  If you have any other ideas then I'm all ears :)

[#7]

Rats. Nope, nothing comes to mind except the usual debug questions which I’m sure you’ve been through. 

App installs in other Teams

other apps install in this Team

So app works with teams in general

this team doesn’t have problems with apps in general

whats different about this team? Public? Private? Anything different about who is an owner?

what other apps are on this team, any possibility of an identity conflict or something weird like that?

Was the team created normally from Teams, or did you groupify/teamify an older site?

Call the vendor I guess.. I didn’t see anything on their webpage

[#8]

Hi @Robin Nilsson Thanks for the extra thoughts. I've been through all of those and have come up blank.  I've plenty of other Teams with the same mix of Apps. There's nothing special about the Group - it wasn't an upgrade from a DL and what's created by Groupifying a SharePoint site. It was one of the first Groups we created but there are other equally old Groups that are working fine. I think I'll need to escalate with Microsoft/Smartsheet :(

[#9]

Figured you had. One last off the wall thought. If you go into the teams admin , can you see this team listed as a team? Some earlier teams weren’t showing up there because a certain property wasn’t set. MS never updated on the backend, so you could use a PowerShell script to do that. Just thought if that team didn’t show up as a team, maybe app was also confused

Oh well, good luck with support

[#10]

All good there too. Thanks though, I'm always up for any more "off the wall" thoughts. Although I've tried most things, there may still be an obvious one I've missed :D

[#11]

@Phil Maynardtake a look in the Audit Log, there may be some clues that could help.

I would open a Support Ticket with MSFT.