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Android app constant logouts

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Jonthelin
New Contributor
I've been getting repeatedly logged out of Teams on Android for the past week or so. Other Android users on my team are also affected. Is this a known issue?
12 Replies

I'm running the Android client and don't have that problem. I have to authenticate with Microsoft Authenticator when that session times out (I have MFA acctivated) but I don't have to do any extra sign-in to Teams.

 

Is it the same if you are connected to WiFi/Mobile network? Can you try to uninstall and install the Teams app?

I have to re-login to my android app about 10-20 times per day. Nearly every time I open up the app after the phone has been idle for a while. The log-outs seem independent of the internet source (Wifi vs. cellular). I have re-installed the Teams app about 5 times at this point. The rest of the Android users on my team are experiencing similar log-outs.

Hi @Jonthelin

I get a similar issue using the Outlook app. I find that I need to keep authenticating / having MFA in the background to refresh my inbox.

Do you have MFA enabled?

Hi, I do not have MFA enabled.
I have the same problem.

@Jonthelin Did you ever get this resolved? Have been having the same issue with Teams and Outlook for Android for over a month now. 

same issue here since Monday. Driving me bonkers.

Same problem here. OneDrive, Teams and Outlook all give the "sign-in" notification. When I sign-in on one of the apps the rest will disappear. Very annoying.

I've had this issue for the past few weeks, and had done everything everyone else had attempted. What I did was remove my phone from the security 2-factor in its entirety, and then re-added it. Once I did that, it re-authenticated once, and stopped bugging me.

Interestingly enough, my phone was showing up twice as a listed device for 2-factor. I think it might have been related to a reset of the phone I had to do a while ago. Not sure if related, but worth noting just in case.

Hope that helps.

I'm experiencing a similar issue.

I use Outlook and Teams with my Enterprise o365 account.

And both Apps are continuously requesting to login.

 

Interestingly when I uninstall Teams, Outlook stop the logouts/logins loop.

I also tried it on another Android phone, and there no problem Outlook and Teams works just fine.

 

Any idea on how to solve this?

The conflict between outlook on Enterprise o365 and teams is an interesting observation, alas I can't really afford to uninstall either :( I've tried removing the device from 2fa (using Ms authenticator) and re-adding but the only thing I can confirm is it's seemingly asking less, but IMO it still occasionally asks again. Ugh. In addition, for some reason, teams no longer rings my phone causing me to miss calls.
I would have expected more integration testing of the tools, aren't all the folks at msft using them (at least in the Android engineering group?). The teams app was great for a while and seems to have regressed in the past months.
I am experiencing the same problem, both outlook and teams on Android (Pixel 2xl, Android 9). Anyone found a solution?