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Added Guest cannot see Team he was invited to

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Mick Greer
Occasional Contributor

I have added guests to a team I created, however after accepting the invitation and accessing Teams they do not see the team they have been invited to. However, they receive email notifications if I chat to them in the Team.

 

12 Replies
Solution

Have them sign out of the Teams client and clear the cache. Alternatively, ask them to login via the browser, using a private session.

That worked! Thanks

My guest can access the web browser based Team, however the app itself is still not showing the team they were invited to

 


teams.png

Once they hit continue it reloads a couple times and then they can't see any teams

Make sure they don't have Teams themselves with their account (tenant) and they switch to your tenant in the guest drop down next to their photo. It's possible as well their Teams is logging in with a work account vs. a personal account on web since the client auto logs in with modern auth etc. Some possibilities.

If they are on client can they chat with you? If not then they must be on another tenant with their login they are using in the desktop client. I've had numerous issues with guests and their clients only logging into their work accounts, usually those are disabled / not allowed so you get an error but if it's not, then they might be just getting logged into a blank no teams created local tenant.

Christopher,

 

Using the web app they can chat with me. Using the desktop app, they get the message above and then it goes to a blank Teams page. 

 

 

Yeah that's exactly what's going on, they have Teams associated with the e-mail you invited, and the client will always log into their local tenant. If if fully logs them in, then they should have a drop down by their photo/initials to switch tenants, however seems it's just not logging in. I've had problems with this forever with inviting guests that unknowlingly have office 365 tied to their e-mail we invite, and they cannot use clients due to Teams not being enabled on their tenant.

Only work around is by having them create or provide an e-mail / MSA account that is not tied to a work account.

I understand. If my guest does not have a 365 account associated with their email is it possible something could be done? 

 

Thanks for your assistance,  I am new to Teams and the whole 365 environment and I appreciate you sharing your knowledge.

but i bet it is and they just don't know it, I've been running into this everywhere, some e-mail hosting providers somehow connected to 365 etc. You can easily tell by doing an incognito window, go to Teams.microsoft.com and use their e-mail in the login. If you get the "Work of School + Personal Account" prompt to choose one, then that's your problem, and there is no current way around this other then them getting Teams enabled somehow on their work account which is usually not possible, so basically the user needs to go to Teams.microsoft.com and pick setup a new account, pick an Outlook.com account etc. and then you invite that as a guest and they login using that new account.

I can try that. Off the top your head is there a huge difference in functionality between the web app and the desktop version? do you think it is a dealbreaker for you and your collaborators?

The problem is then remembering to keep it open. So in a sense yes. The point of teams is fast responsiveness etc. and without the client or teams always up that can be delayed. Although you can have email so long as that is on it may still be ok.

@Vasil Michev Which cache are you referring to? IE? Chrome? Other?

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