May 07 2019 07:51 PM
I have come across an issue that I can not find an answer to. if I am on a PTSN teams call where BOB calls me and I answer the phone, then ALICE calls me. I put BOB on hold and answer ALICE's call. if I want to merge the calls (which you can do on any cell phone or other PTSN Service) there does not seem to be a way to merge these calls.
NOTE: this occurs if they both call me. if I want to initiate adding a 3rd party to my call with BOB I can direct dial them and add them to the call but I can not if they both call me.
Has anyone else run into the problem or found a solution to this?
Jun 18 2019 03:46 AM
I agree... call merging is basic pbx functionality that we were very suprised is not available.
Jan 03 2020 03:15 AM
@Swoop1_1-1I have the same problem. I'm often in discussion with one team member when another team member calls. Why can I not just add them to the call? This worked with Skype and with Skype Enterprise. It seems pretty odd that it doesn't with Teams.
Anybody seen anything about a resolution to this?
Mar 12 2020 11:20 AM
we need a solution to this to merge calls this is nuts
Jun 26 2020 03:58 PM
Jul 27 2020 08:56 AM
Looks to be slated for release august 2020... but i dont see any details as to how it will work.
https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&filters=&searchterms=66054