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MVP Live Blog: BRK3006 Driving Adoption of Microsoft Teams with Karuana Gatimu & Dan Stevenson

Karuana started the session by noting that "The successful adoption of Microsoft Teams represents a change in behavior." Later on Dan noted that this is not Lync 2013 to Skype for Business. It’s a significantly new way of thinking.

 

Teams is "the hub for teamwork in Office 365": Chat, calls & meetings, integrates all Office 365 apps. Its customizable & extensible. And of course, Enterprise security. Microsoft Teams is the hub, which means it sits at the center of what user's do. Outlook, Sharepoint, OneDrive, Skype for Business & Teams, Office Pro Plus & Extensibility platform.  The challenge is getting people to shift their center of gravity and stop hopping between browser windows and multiple applications. 

 

IT-led adoption versus organic growth merely guided by IT can dramatically accelerate adoption. Examples: videos, posters, tech talks. Below is a rough outline of the steps to move forward:

 

  1. Identify stakeholders & early adopters
  2. Prioritize Business scenarios with personas
  • Technical Planning
  1. Pilots and broad deployment
  2. Measures and messaging

 

Some resources that were suggested during the session:

  • com | Journey from Skype for Business to Teams
  • Teams Help Center https://support.office.com/en-us/teams
  • Toolkitfor Teamwork –Usage guidance available on SharePoint or within Teams
  • @CITCTV https://aka.ms.CoffeeInTheCloud for interviews on Office 365 & Azure solutions
  • Microsoft.Com – Free planning & deployment assistance for those over 150 users

 

Part of the session was lessons learned by Amy Straley (PepsiCo) and Pouneh Kaufman (Microsoft Core Service Engineering)

 

  • The One Thing
    • Finding the case that really, instantly makes a difference. Ability to easily make a space/team. The ability to easily pull people from a team into meetings. 
  • How to Measure Success
    • Capture usage: Active users, etc (Dan clarified this is coming to public in future in "Admin Center") 
  • Manage conflict
    • Keep directing users back to Teams and show them the successes from using
    • A leader that leads the way will make it happen
    • The "listening tour": listening to the dissenter. Listen, don't talk. Give a forum to ask basic questions, share concerns and be heard. and bring food to those meetings!
  • Our Friends in IT
    • Security team holding up Guest Access for example: While users are waiting over communicate.

 

The key take away is that Microsoft Teams does require change.  Business and IT should lead adoption by leaning on the resources, processes and tips shared. ​