Being able to troubleshoot issues related to call quality and end user experience is an important part of any support organization. Microsoft is constantly working to make their tools easier to use, and make sure relevant data is easily available without having to search wide and far. 

Today's session showed us some of these new features and wow we can make use of them.




Near-real-time-data (NRT)

The CQD is now near-real-time data, which gives us a couple of new scenarios. Having daily, weekly and monthly trends to compare with the actual usage, monitoring and alerting upon strange behavior can help us address issues more quickly. Data is accessible within 15 minutes of the call or meeting.

Using NRT also allows network engineers to test and study the impact of different call flows and scenarios at different volumes.


New Data Model

There is a new data model being implements, which opens up 354 dimensions and 229 measures of call quality and reliability.


New fields

There are new fields available, which makes it easier to drill down to isolate problems, not only by building or subnet. Some of these fields are:

  • User UPN
  • Machine Name

Organizing data by different call components or fields can be helpful to isolate a problem.



To make reports and views more relevant for customers, there are new customization features in PowerBI being rolled out. These customization can take many forms, some of these are:

  • Visualizations
  • Navigation
  • Location setup
  • General layout


Converged tools

Get all your CQD information in the cloud. SFBO, Teams and SFB2019 will have the same schema, and enabling Hybrid with Cloud CQD can give you the status of any user across the three different deployments.



Three most important take-away from this session is:

  1. Working with Call Quality is both proactively and re-actively
  2. Know where you can find all your data
  3. Know which tools you have at your disposal


View the recording of this session, here.



Siunie Sutjahjo

PPM Microsoft



Sharanya Vemu

SR PM Microsoft




Lasse Nordvik Wedø