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Teams Phone System / Media Establishment Delay

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Nicholas Semenkovich
Contributor

Incoming calls via a Call Queue or Auto Attendant to a user's phone (especially SIP phones, e.g. Polycom VVX series) have a very long media establishement delay -- sometimes more than 5 seconds.

 

During this time, incoming callers hear silence -- as do the receiving users.

 

 

This is well documented in this forum (e.g. here and many other threads) -- but also seems to have some workarounds (e.g. setting a ring group like this) -- implying Teams should be able to fix the issue.

 

Is this issue on the Teams phone system radar, and is there a fix planned?

1 Reply

We have some things on our backlog (like Music on Hold) that might help here. We don't have dates for those yet. I will take this as additional feedback and review with our team. :) 

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