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Mark Paradis
Occasional Contributor

In other Collaboration tools its possible to see who has actually read a conversation you have started. I know this sounds like "big brother" but we use a few channels for announcements and knowing who actually read it would prove to be a major win!!!

51 Replies

Thank you for your feedback. This is currently on our backlog to review. 

In MS Teams global policy settings (Messaging Policies) you can set read receipts to "enabled for everyone" but I can't figure out what that actually enables.  Read receipts are very very useful - especially because it's a functionality that competitive products like Slack and WxTeams already offer.  At the moment, lack of this function is preventing me from completely switching to MS Teams because I need to know that my team members have seen certain posts and are aware of critical situations. 

ya i enabled it too.. no change.. but have been waiting for this for a while. reeeeally important. 

if anyone knows what it does and when this will be available would be much appreciated. also what setup is necessary.

It looks like the setting in the Admin Center has been released in advance of MS adding this feature.  For info., it's now off the backlog and they're working on it:

https://microsoftteams.uservoice.com/forums/555103-public/suggestions/17042215-need-read-receipts#co...

 

 

Is read receipts going to get implemented? The only thing that is keeping us from moving to Teams id read receipts 

I've been seeing it in the admin center settings and in graph so I'm sure it's just a matter of time we will see some kind of read receipt function.

a month later and no update? This is frustrating. . . 

Two months later, any news?
Yea, the actually added it to the android app, and brought back the Dark Theme. Why they didn't bother to update the desktop app to include read receipts is beyond me.

Absolutely!

 


@Deleted wrote:

a month later and no update? This is frustrating. . . 


 

One more month, any latest update



 


 

read receipts are available in the mobile version right now. Who knows why they are dragging their feet on the desktop app. 

I cant see Read Receipts in the Teams iPhone app. Have you got a screenshot showing what it looks like? We've just rolled out Teams and its a common query from Staff...... seeing their Chats/Conversations being read. cheers
Still not released. But it’s coming soon.

The symbol is there, but it doesn't work.  Hopefully soon.

They just posted a message center message about read receipts rolling out starting June, so any week now.

Still no sign of this in my tenant, and it's now the end of August. Also no screenshots or videos I can find anywhere to even know what to expect this to look like. If ANYONE has this in desktop or mobile (or anywhere!), can you please at least show us a screenshot or a demo? People keep talking about this and the enable option has been around in admin forever now, yet it seems as elusive as Big Foot to me... :(

Any update on this?

@JessicaR Hello!

 

Read Receipts are supposed to be making an official debut soon, according to the public Roadmap: https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=51552. The Status still shows "In Development", but it is projected to release in September (which we are almost done with). Hope that brings hope!

Hello @Katrin Weixel 

This is a screenshot from the android app... Hopefully this brings a bit of hope :) 20190924_115037.jpg

@rafast 

Thanks! Is that supposed to be the read receipt? I have those on my phone, but I tested with a colleague awhile back, and it appeared the second I sent her a chat message, not when she read it. I'll need to run new tests. I was hoping for something a bit more obvious like how it works in facebook messenger or yammer, etc.

I really want to see read receipts in channels, not as much in private chats. But I guess we need to start somewhere. :D

That isn’t read receipt that is a sent icon. Read recipes haven’t rolled out still.

@Chris Webb 

My bad :( haha… I thought it was a read receipt… We only can wait, then.

I would say it is partially rolled out because, as an admin, you already have the power to activate this function in the messaging options. So, you are enabling a feature that doesn't exist. :unamused:

@Fabian Alfonso Can you tell me where this feature to turn on/off is located?  We'd love to enable the read receipt for chat conversations and possibly see if this is working.  Thanks

Still not rolled out last I checked. You can enable disable it in messaging policies in the admin center, but that’s there do you can disable it ahead of time if you wish.

@Chris Webb Thank you.  Is MS replying and keeping this updated anywhere to know if/when it will be working?  We are using the app version right now on our computers but would think it would need to be working everywhere.

No. Best place is to follow folks on twitter when people notice it they post about it.

@Chris Webb can you give me who would be best to follow?

Me of course lol. @chriswebbtech

If I don’t post it I usually retweet the many others. But just check who I follow many other MVPs etc. that post up info. Same with @MicrosoftTeams But usually the community beats them to the punch ;)
Thanks, I'm following you and the MS Teams so maybe I'll see something soon. We are migrating to MS Teams from another chat program which has the little heads shown when it is seen so that has been a great feature that we are missing.
Yeah I’m looking forward to it.

Does anyone know if there's actually any plans to have read receipts in Conversations on channels? From what I can see, the road map is limited to Private Chats. 

@SamHillier  Would read receipts on a channel make sense?  There may be 300 people with access to a channel so it would have to track which of them had read the post and then do some reporting on that (perhaps like WhatsApp which just shows when every single person with access has seen it).  I think Teams goes a lot further than WhatsApp though as people have to choose whether or not to get notified so read receipts could be more confusing than useful.

@Oz Oscroft I think Read Receipts would be most helpful on channel messages in Teams, at least as an option. You describe a team with 300 members, but that is the size of my entire company. Our Teams are usually no more than 20 people, and if we use Teams as a way to post important announcements at the team level, we really want to make sure we know everyone on the team read the message. Yammer even has this feature, at least to show the # who have seen the message. That alone would be more helpful in Teams than what we currently have. Right now we ask folks to "like" announcements so we know they've seen them. :(

@Oz Oscroft I think the option would make sense. The context of wanting channel read receipts for our requirements; We have 5-10 members in a project team - if someone puts some information into a team, at the moment, short of the recipients replying, they don't know whether the info has been seen - which only leads to the tendency of 'if somethings important don't use teams' which sort of defeats the value for us. We have been users of WhatsApp but has some down sides and Teams has some big pluses.  

@SamHillier with the amount of users that can be in a team it's highly unlikely we will get that feature. I mean never say never but I could see it being a performance issue etc.  I have not seen it on any road maps or discussions just a uservoice for it. 

@Katrin Weixel  - we do the same thing with asking team members to like a comment so we know who has seen it!  

@Chris Webb - all of the competitor products have it, so it should be something they can deliver.  

 

@Katrin Weixel  @SamHillier  I can see both sides of this discussion and there's fair arguments on each.  From a business point-of-view, being able to see who has read a message is very valuable, especially corporate / team announcements.  However, from a principles perspective, Teams is designed so that users choose what information they wish to be notified about.  Adding tracking so that someone can chase a user if they haven't read a post which they're not specifically named in and they've chosen not to be notified about somewhat defeats the object.  Adding tracking on everything would almost push the thinking back to what we're trying to get away from (sending an email and cc'ing everyone in just in case).  We're trying to adopt a stance of trusting users to get involved in the things we need them to get involved in (if we can't trust them, why are we paying them?) ... and yes, I can hear the gasps and chuckling from here!   :)

Perhaps there could be some reasonable middle ground - something along the lines of adding read receipts to Announcements, but not standard conversations where critical users should be named specifically to make sure they see a post.

I completely accept that there's almost an infinite number of use cases and not everything will work for everyone, but for me we need to embrace the modern tools with modern thinking, rather than dragging the old ways of working into the new world.

@Oz Oscroft I understand where you're coming but it's not about not trusting the users, it's about the users trusting the technology. There's no implications for a user if they haven't 'read' a message, but then the sender would know they need to get in contact another way. There's nothing big brother, and certainly nothing archaic about this.

 

I do agree that read receipts on announcements could lead to performance issues but in small groups I don't see why it couldn't work. There's certainly demand for it. 

 

@SamHillier I agree- I don't trust the technology yet. There have been multiple occasions when people (myself included) did not get a notification of a new post, even when notification settings for the channel were set up properly. It doesn't happen often, but when it does, it really shakes my confidence. We saw Teams as a way to shift comms from email to "conversations" so we could centralize and auto-organize our discussion threads. We were always sure people got emails. Not so sure people are seeing messages in Teams, so read receipts have been highly desirable for awhile now!

If you use @mentions this becomes less of an issue since you will get activity feed entries or aka a similar "inbox" experience. Relaying on just banner notifications in some scenarios can be problematic, especially since you could have the window open, or alt tab over and it gets marked as read and you don't notice the message. Anyway, I've learned that the more we use @mentions, the better responses we get from messages as people usually tend to not miss these.

That said, the activity feed can also cause missed messages due to the fact that all the messages that appear on the screen can be marked read and you might miss something. I really wish it would work like mobile and take you to just the thread and not the place in the channel the message is. This would prevent such scenario.
Hey Chris, hope all is going well. Enjoy following your Twitter, but wondering if you have heard anything more about this? Thanks a lot for what you do!
You know what, I totally forgot about this feature. I will ping some messaging guys here a the event and let you know :). Putting on my todo list now.

Any update on this? My company is currently evaluating a few chat/collab platforms.  I really want us on Teams but not having read receipts is a deal-breaker for my management staff. If it's coming soon I can hold out, but knowing the general timeline will help inform our decision. Thanks!

super important  

Worth noting the plan is only for read receipts on private chats at the moment, not channel conversations. The Microsoft Roadmap is still saying 'In development' and due for release Q3 2019. Any updates please Microsoft?
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