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Customize channel email address

Scott Winn
Contributor

Customize channel email address

I almost forgot one of our biggest requests--the ability to set custom email addresses for each channel, preferably within our own domain.

 

Is this feature planned, and if so is there any timeframe avaiable at the moment?

24 Replies

RE: Customize channel email address

Unfortunately this is currently not supported Scott. Could you help me understand why you want to have a custom email address there?

Re: RE: Customize channel email address

This is a request from one of our admins, and the randomly generated addresses are not very easy on the eyes.

Would it be possible to at least change the default format to include at least parts of the team and channel name?

I would prefer a long address that I can easily understand rather than a combination of random letters and numbers that don't really mean anything to me.

Re: RE: Customize channel email address

And thanks for your response, by the way! I almost forgot my manners :)

RE: Customize channel email address

Someone else noted that because of the non-org domain of the address, emails into your Team wouldnt be processed by Exchange Online Advanced Threat Protection, if you had that enabled for your org.

Re: Customize channel email address

I'd look at adding an entry in the Global Address List for a channel email. Try the naming convention [Team].[Channel].
Then it doesn't matter what the address looks like. It will simply be an address to look up in the GAL.
However, any Team admin can remove the address and create another one. There is a good reason for removing an address, if it has been shared publicly and you need to stop email from being sent in. This would mean that the address needs to be updated dynamically to the GAL.
We probably need an advanced setting to add to GAL.

 

Channel-email-add-to-GAL.jpg

Re: Customize channel email address

I can see this being a valuable option.  Is it possible to at least specify the domain that the email address is created in?

 

BTW, I think this uservoice item may be what you are asking for - https://microsoftteams.uservoice.com/forums/555103-public/suggestions/18600937-when-emailing-channel...

Re: RE: Customize channel email address

I've kicked up some internal conversations about this very concern. More to come on this front...

Re: RE: Customize channel email address

Any traction on this topic?  I was just told I'm being a "crabby email guy" because I'm frustrated with the random addresses on channels.  We went through the process of making the team have a very nice consistent address and now have channels that have completely random addresses.  It would seem logical to me that this would be something where it could inherit the addressing policy from the team itself....

Re: RE: Customize channel email address

I'm checking on this myself. Was less about the random addresses for us (although that is certainly not ideal) but more about the email flow.

 

I'll update if I can.

Re: RE: Customize channel email address

The email flow is concerning as well since I have multiple systems that would now basically be sending this back out to the internet and back into O365.  I'm not super concerned about it but my users are being trained to look for things that resemble phishing attacks.  Addresses like this look like phishing addresses. Gotta love users! :)

Re: Customize channel email address

I'd like to see tighter integration with Office 365 on this.  When creating an email address for a channel on teams, the ideal email address format should be <teamname>.<channelname>@customerdomain.com.  This address should be in the global address list for hosted Exchange as well.

Re: RE: Customize channel email address

This is still being looked at. Hoping to see some traction now that Ignite has come and gone, but nothing committed yet.

Re: Customize channel email address

I have come across this request today in our organization specially because of the domain name used in the email address and it totally make sense to have a team.channel as the email address instead of random ID. Please let us know if there is anything planned around this for the upcoming releases?

Re: RE: Customize channel email address

I have come across this request today in our organization specially because of the domain name used in the email address and it totally make sense to have a team.channel as the email address instead of random ID. Please let us know if there is anything planned around this for the upcoming releases?

Re: Customize channel email address

Has there been any change to the timeline for being able to change channel email addresses ?

Re: Customize channel email address

Has there been any change in the timeline for the ability to change channel emails ?

Teams has been great to use so far but not being able to have easy to recognize emails has been a large barrier to switching people over to it.

Re: RE: Customize channel email address

Hi,

 

Does anyone have any update on customizing channel email address.

 

Thanks,

Re: RE: Customize channel email address

Hi

is there any update to this? RE: changing the teams channel email address?

What are the pro and cons if this is achievable?

 

Thanks

Re: RE: Customize channel email address

Hi,

 

If its achievable I would rather have an email address which I can easily remember than a random one.

 

Also sharing an email address with a combination of random letters and numbers to other vendors doesn't look professional.

 

Thanks

Re: Customize channel email address

I just started testing this feature internally.  As far as I can tell, the team email address is just used inbound to post.  When replying to the post, the email does not respond back out to the original email.

 

Is there any reason anyone can think of, that we can not just use a forwarding rule in 365 to achieve the a custom email address.  For example setup an email address from salesteam@yourdomain.com to automatically forward to the automatic team address x32349u3.yourdomain@amer.team.ms?  I think this will work as a workaround to solve the issue of branding, remembering the address, and professionalism if you need to give this email out to a client.  

Re: Customize channel email address

we've the same problem/issue is there any news to use custom email address to MS Teams channel email?

Re: Customize channel email address

I just wanted to give an update as we discussed this again in our organization today.

@Christopher Webbwas kind enough to offer a workaround until Microsoft provides this as a feature:

simply set up a mail contact with the external address in Exchange Admin Center and then add the custom email address to the contact.

Here is his post over in Tech Community.

Thanks @Christopher Webb!

Re: Customize channel email address

Ideally every organization has its own DL for teams. When the organizations are moving to the teams, they need to use the existing DL in the channels, if they have one. And inbound or outbound emails should be triggered from Teams so all information is collated for collaboration.

Re: Customize channel email address

The work around doesn't work for O365 Exchange users as there isn't a section to set email alias's

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