12-12-2018 09:35 AM
12-12-2018 09:35 AM
Caller ID: We need the ability to:
Voicemail: We need the ability to:
12-12-2018 09:37 AM
Hey Jim. We already have Visual Voicemail support on Desktop and Mobile, but for all the rest - that's great feedback that I will take back to the team.
12-18-2018 08:04 AM
A few other things I have had clients asking for related to voicemail.
1. The ability to 0 out of voicemail. This feature is heavily used in law firms. When a client calls their attorney and it goes to voicemail, they dont always want to leave a voicemail so they may want to 0 out to the executive assistant/admin. Same goes for retail/sales organizations. If a buyer calls in and ends up in voicemail, they should have the ability to 0 out, what if it's the next million dollar sale.
2. How about shared voicemail boxes?
In our current Cisco environment there are several scenarios where we deliver a call to a shared group voicemail box that can be accessed by anyone at the branch. Does an equivalent exist in Teams with Azure voicemail or Exchange UM?
12-26-2018 01:20 PM
Hi @Matt Edlhuber --- I am currently working with the team to think about shared voicemail boxes for Teams : especially for the Call Queues and Org AA scenarios - this is definitely something we have on our roadmap, but no firm timelines yet, as we still have to first sequence some improvements to OrgAA and Call Queues. The first problem we want to tackle is more the overflow into shared voicemail for Call Queues and AA, but your feedback to also think about directly calling the group voicemail box is great (whether via SBC or user transfer) will consider those scenarios as well.
Re. 0 out of voicemail, let me check in with our infrastructure team and get back to you.
12-26-2018 01:29 PM
Follow up --- Supporting 0 out of voicemail is also planned, and currently is being tested in TAP by selected tenants to my understanding.
01-31-2019 10:20 AM
Any further updates on the push 0 to get out of voicemail feature?
How about the outgoing Caller ID settings for configuring name?
These are two major pieces impacting our ability to more broadly roll out this platform to our organization. Those that have had it rolled out to them are suffering through these "feature gaps" because this should be simple / standard functionality.
04-05-2019 06:38 AM
Call Answering Rules (Zero Out) Preview: