User is unable to access emails on her Phone via Outlook Application
We have opened an MS Case Ticket #14670583 over 4 days ago now.
I do not see any Engineers assigned to this case. How do we escalate this case ?
I did call in Global Premier Support with little help from them. They just told that they will have an engineer call me back with in 4 hours and that was 12 hours ago. It seems like no one at Microsoft is interested in helping us.
More importantly I would like to know the connection on your phone? Are you using WiFi or Mobile Data? Please make sure you are not connected to both at the same time. Can you try to launch Email which each connection separately please?