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Intune enrolled; multiple Office 355 accounts withing Outlook for iOS

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Brett Lindsey
Occasional Contributor

Hi, we manage our users's iPhone devices via Intune. Is it possible to enroll the device, then have 2 different Office 365 accounts login to Outlook for iOS app? We require the CEO and CFO's assistant to be able to access their boss's mail, calendar as well as their own.

 

Cheers

Brett

3 Replies
Solution

Microsoft tech response:

 

Regarding your requested information, Outlook does not allow 2 managed account on the same device, this is by design of the app and Intune can not control this, In this URL you can find this important information: https://docs.microsoft.com/en-us/intune/app-protection-enabled-apps-ios

“For OneDrive and Outlook apps, you can only use one work account. Adding multiple work accounts are blocked on these apps. You can however, remove a user and add a different user on the device.”

 

Brett 

While Outlook app does not allow 2 managed device accounts. You can try a mix of MAM\MDM in Outlook app and built in mail app.

For e.g If your enforce MAM on Outlook app. Add the first account in Outlook app.

If you allow EAS with enrollment, you can later add the second account in the built in email app.

This will only work for iOS devices

Brett,

 

Do you mean that you want to the CxO and the CxO-assistant to share an iPhone - like the CxO passes her/his phone to the assistant and says "free up some time next Thursday for a meeting with company".?

 

Unless you really mean that they would share the phone, you probably want the outlook client being managed with MDM/MAM to support delegated access to other mailboxes. I.e. have CxO-assistant read bosses email and manage the calendar while logged in as the assistant.

 

You may not be aware but Exchange and thus Office 365 has the ability to have "delegate" permissions, with some use cases specifically designed for CxO assistants. (see https://support.office.com/en-us/article/Allow-someone-else-to-manage-your-mail-and-calendar-9684B67...

 

Now if both CxO and Assistants MUST use iOS and carrying two iphone's isn't an option then you can do the delegated option with OWA for iOS (https://blogs.office.com/en-us/2013/07/16/owa-for-iphone-and-owa-for-ipad/)

 

If OWA isn't acceptable then based on uservoice these two features are probably what you need implemented:

https://outlook.uservoice.com/forums/293349-outlook-for-ios/suggestions/8557228-shared-mailboxes

https://outlook.uservoice.com/forums/293349-outlook-for-ios/suggestions/9720837-delegated-mailbox

 

Of course if the assistants are not restricted to iOS - say they carry/use a tablet or PC then you could use full Outlook 2016 with either multiple mailboxes open (using delegation) or using multiple profiles with two logins, or use web mail with multiple browsers - one for CxO and one for assistant's mailbox.

 

I hope some of this is helpful.

 

-Neil

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