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Intune MAM for Outlook and OneDrive on Android 7

%3CLINGO-SUB%20id%3D%22lingo-sub-32205%22%20slang%3D%22en-US%22%3EIntune%20MAM%20for%20Outlook%20and%20OneDrive%20on%20Android%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32205%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20the%203rd%20time%20in%20a%20matter%20of%20weeks%20that%20only%20my%20Pixel%20phone%20with%20Android%207%20lost%20its%20%22sync%22%20with%20Outlook.%20I%20believe%20the%20problem%20happens%20when%20I%20get%20an%20update%20the%20Outlook%20from%20the%20Google%20play%20store(not%20hundred%20percent%20on%20this%20though).%20The%20first%20time%20it%20happened%20we%20opened%20a%20case%20and%20we%20were%20able%20to%20fix%20the%20issue%20by%20resetting%20the%20EAS%20ID%2C%20with%20support.%26nbsp%3B%20The%20second%20time%20I%20fixed%20it%20my%20self%20by%20removing%20the%20specific%20Outlook%20MAM%20profile%20and%20reregistering.%20Although%20I%20know%20how%20to%20fix%20it%20I%20have%20not%20actioned%20anything%20this%20time%20in%20case%20support%20want%20to%20check%20the%20logs%20or%20symptoms.%20Of%20note%20I%20have%20other%20Android%206.0%20devices%20that%20are%20still%20working%20fine.%20Also%20Onedrive%20is%20is%20suffering%20the%20same%20issue%20%2C%20also%20interesting%20is%20I%20do%20get%20the%20notification%20of%20new%20mail%20on%20the%20phone%2C%20I%20can%20preview%20the%20message%20in%20the%20notification%20window%2C%20but%20Outlook%20itself%20doesn't%20show%20any%20new%20messages.%20Also%20of%20note%20if%20I%20browse%20to%20OWA%20on%20the%20phone%20messages%20show%20up%20fine.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20else%20having%20this%20weird%20issue%20with%20intune%20MAM%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-32205%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EEnterprise%20Mobility%20Suite%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EManaged%20Mobile%20Productivity%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53312%22%20slang%3D%22en-US%22%3ERe%3A%20Intune%20MAM%20for%20Outlook%20and%20OneDrive%20on%20Android%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53312%22%20slang%3D%22en-US%22%3E%3CP%3EOur%20company%20had%20similar%20issues%20with%20Yammer%2C%20I%20changed%20the%20Offline%20Grace%20Period%20to%207200%20minutes%20instead%20of%20720%20minutes%2C%20not%20sure%20if%20this%20will%20work%20but%20maybe%20worth%20giving%20a%20shot%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-43763%22%20slang%3D%22en-US%22%3ERe%3A%20Intune%20MAM%20for%20Outlook%20and%20OneDrive%20on%20Android%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-43763%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F386%22%20target%3D%22_blank%22%3E%40Bradley%20Weir%3C%2FA%3E%26nbsp%3B-%20I%20have%20a%20Nexus%206p%2C%20running%20Android%207.1.1%20with%20both%20Outlook%20and%20OneDrive%20under%20MAM.%26nbsp%3B%20Neither%20are%20displaying%20such%20issues%20at%20this%20time.%20I%20assume%20you%20are%20also%20keeping%20the%20Intuen%20Company%20Portal%20app%20up%20to%20date%20-%20this%20is%20an%20important%20component%20in%20the%20MAM%20framework.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20you%20tried%20manually%20reseting%20the%20account%20from%20the%20device%3F%20From%20Outlook%20-%26gt%3B%20Settings%20-%26gt%3B%20Account%20-%26gt%3B%20RESET%20ACCOUNT%3F%26nbsp%3B%20It's%20not%20something%20should%20have%20to%20do%20each%20time%20the%20app%20updates%2C%20but%20if%20it's%20a%20backend%20cache%20issue%20in%20the%20Outlook%20service%20this%20would%20at%20least%20initiate%20the%20re-sync.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38109%22%20slang%3D%22en-US%22%3ERe%3A%20RE%3A%20Intune%20MAM%20for%20Outlook%20and%20OneDrive%20on%20Android%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38109%22%20slang%3D%22en-US%22%3E%3CP%3ENo%2C%20I%20haven't%20heard%20about%20this%20issue.%20The%20best%20thing%20to%20do%20is%20to%20contact%20our%20Intune%20technical%20support%2C%20so%20they%20can%20investigate%20this%20issue%3A%20%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fintune%2Ftroubleshoot%2Fhow-to-get-support-for-microsoft-intune%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fintune%2Ftroubleshoot%2Fhow-to-get-support-for-microsoft-intune%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3CP%3E%3CBR%20%2F%3EVlad%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38093%22%20slang%3D%22en-US%22%3ERE%3A%20Intune%20MAM%20for%20Outlook%20and%20OneDrive%20on%20Android%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38093%22%20slang%3D%22en-US%22%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F26188%22%20target%3D%22_blank%22%3E%40Vladimir%20Petrosyan%3C%2FA%3E%20Have%20you%20seen%20this%20Outlook%20sync%20issue%20on%20Bradley%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Bradley Weir
Contributor

This the 3rd time in a matter of weeks that only my Pixel phone with Android 7 lost its "sync" with Outlook. I believe the problem happens when I get an update the Outlook from the Google play store(not hundred percent on this though). The first time it happened we opened a case and we were able to fix the issue by resetting the EAS ID, with support.  The second time I fixed it my self by removing the specific Outlook MAM profile and reregistering. Although I know how to fix it I have not actioned anything this time in case support want to check the logs or symptoms. Of note I have other Android 6.0 devices that are still working fine. Also Onedrive is is suffering the same issue , also interesting is I do get the notification of new mail on the phone, I can preview the message in the notification window, but Outlook itself doesn't show any new messages. Also of note if I browse to OWA on the phone messages show up fine.

 

Anyone else having this weird issue with intune MAM?

4 Replies
@Vladimir Petrosyan Have you seen this Outlook sync issue on Bradley`s Android 7?

No, I haven't heard about this issue. The best thing to do is to contact our Intune technical support, so they can investigate this issue: https://docs.microsoft.com/en-us/intune/troubleshoot/how-to-get-support-for-microsoft-intune

 

Thank you,


Vlad

Hi @Bradley Weir - I have a Nexus 6p, running Android 7.1.1 with both Outlook and OneDrive under MAM.  Neither are displaying such issues at this time. I assume you are also keeping the Intuen Company Portal app up to date - this is an important component in the MAM framework.

 

Have you tried manually reseting the account from the device? From Outlook -> Settings -> Account -> RESET ACCOUNT?  It's not something should have to do each time the app updates, but if it's a backend cache issue in the Outlook service this would at least initiate the re-sync.

Our company had similar issues with Yammer, I changed the Offline Grace Period to 7200 minutes instead of 720 minutes, not sure if this will work but maybe worth giving a shot?

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