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Deleted a MS device from AD before Factory Reset. Now i can't re-enroll device

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Mark Payton
Occasional Visitor

Can't believe I did this, but I did - and now I would be grateful for some assistance.

 

In a fit of stupidity I deleted an MS device from Azure AD before performing a factory reset.

 

Now when I look on the device the MDM account is there in accounts and cannot be removed (policy) and I can't factory reset the phone (policy).

 

When I try to re-enroll the device I get so far and get the message 

 

"Something went wrong. Here are some possible reasons:

. Your device is already connected to your organisation.

. Your device is already being managed by an organisation."

 

I screwed up - how do I make it better?

 

Thanks in advance

 

Mark

 

1 Reply

Hi Mark,

 

you should be able use the Delete button to delete the MDM device in Intune. 

 

delete-windows-phone.png

 

Resetting the phone even when prevented by policy you can try to use hard reset:

https://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia-mdsettings/how-to-soft-and-hard-rese...

 

best,

Oliver

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