Apr 23 2018 11:19 AM
Can't believe I did this, but I did - and now I would be grateful for some assistance.
In a fit of stupidity I deleted an MS device from Azure AD before performing a factory reset.
Now when I look on the device the MDM account is there in accounts and cannot be removed (policy) and I can't factory reset the phone (policy).
When I try to re-enroll the device I get so far and get the message
"Something went wrong. Here are some possible reasons:
. Your device is already connected to your organisation.
. Your device is already being managed by an organisation."
I screwed up - how do I make it better?
Thanks in advance
Mark
May 08 2018 05:34 AM
Hi Mark,
you should be able use the Delete button to delete the MDM device in Intune.
Resetting the phone even when prevented by policy you can try to use hard reset:
best,
Oliver