Controlling mobile devices remotely.

[Newlife]

Hi Experts, 

One of our customer raised the below query:

As an office 365 administrator I must be able to take up a remote session of users mobile device to troubleshoot issues such as login failure, email/calendar sync etc.

Is there a way to achieve this?

Any pointers would be of great help.

Many thanks in advance!!

[#2 · Accepted solution]

Hi @Newlife, there is this option with Intune integration with TeamViewer, it does require a separate purchase however  

Use TeamViewer to remotely administer Intune devices

TeamViewer/Microsoft Intune integration enables secure remote support for managed devices, directly from the Microsoft Intune dashboard with remote support for Windows 10, MacOS, iOS, and Android devices.

[#3]

Hi!

Yes, Intune can integrate with TeamViewer for mobile support sessions and remote administration

https://www.teamviewer.com/en/integrations/microsoft-Intune/

https://docs.microsoft.com/en-us/intune/device-profile-android-teamviewer

Hope that answers your question

Best, Chris

[#4]

Hi @Newlife,

I would also look at alternatives like AnyDesk and Bomgar called now BeyondTrust Secure Remote Support. 

AnyDesk, small lightwight with Enterprise ready feature set and very cost effective

https://anydesk.com/en/

More mature enterprise solution with full helpdesk queueing support etc. which is also more expensive.

https://www.beyondtrust.com/remote-support

best,

Oliver