One of our customer raised the below query:
As an office 365 administrator I must be able to take up a remote session of users mobile device to troubleshoot issues such as login failure, email/calendar sync etc.
Is there a way to achieve this?
Any pointers would be of great help.
Many thanks in advance!!
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Hi @Newlife, there is this option with Intune integration with TeamViewer, it does require a separate purchase however
Use TeamViewer to remotely administer Intune devices
TeamViewer/Microsoft Intune integration enables secure remote support for managed devices, directly from the Microsoft Intune dashboard with remote support for Windows 10, MacOS, iOS, and Android devices.
I would also look at alternatives like AnyDesk and Bomgar called now BeyondTrust Secure Remote Support.
AnyDesk, small lightwight with Enterprise ready feature set and very cost effective
More mature enterprise solution with full helpdesk queueing support etc. which is also more expensive.