Home

Autopilot client enrollment is not able to retrieve the user AAD token during/after Device setup

%3CLINGO-SUB%20id%3D%22lingo-sub-375820%22%20slang%3D%22en-US%22%3EAutopilot%20client%20enrollment%20is%20not%20able%20to%20retrieve%20the%20user%20AAD%20token%20during%2Fafter%20Device%20setup%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375820%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20problem%20that%26nbsp%3B%3CFONT%3EAutopilot%20client%20enrollment%20is%20not%20able%20to%20retrieve%20the%20user%20AAD%20token%20during%2Fafter%20Device%20setup.%20The%20enrollment%20process%20stop%20and%26nbsp%3B%3CSPAN%3EI%20get%20an%20error%20message%20saying%20%22Incorrect%20parameter%22.%20After%20The%20client%20is%20booting%20I%20get%20back%20to%20the%20login%20screen%20and%20the%20Enrollment%20Status%20Page%20is%20displayed%20after%20logging%20in%20(have%20to%20write%20both%20username%20and%20password)%20then%20I%20get%20logged%20ant%20the%20enrollment%20process%20continue%20with%20the%20Account%20setup.%3CBR%20%2F%3EThe%20client%20autopilot%20events%20log%20is%20showing%20a%20warning%20(event%20iD%20100)%20%3A%20Autopilot%20policy%20%5BAUTOPILOT_OOBE_SETTINGS_AAD_AUTH_USING_DEVICE_TICKET%5D%20not%20found.%3C%2FSPAN%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CSPAN%3EI'm%20using%20Windows%2010%201809.%3C%2FSPAN%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-375820%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAutopilot%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EIntune%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-375833%22%20slang%3D%22en-US%22%3ERe%3A%20Autopilot%20client%20enrollment%20is%20not%20able%20to%20retrieve%20the%20user%20AAD%20token%20during%2Fafter%20Device%20setup%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-375833%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EAccording%20to%20troubleshooting%20the%20100%20error%20states%20this%20is%20a%20temporary%20error%20whilst%20the%20device%20is%20waiting%20for%20the%20autopilot%20profile%20to%20download.%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fwindows%2Fdeployment%2Fwindows-autopilot%2Ftroubleshooting%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fwindows%2Fdeployment%2Fwindows-autopilot%2Ftroubleshooting%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EHave%20you%20waited%20for%20it%20to%20download%3F%3CBR%20%2F%3E%3CBR%20%2F%3EI%20would%20consider%20-%20if%20this%20recurs%20or%20takes%20too%20long%20-%20opening%20a%20ticket.%3CBR%20%2F%3E%3CBR%20%2F%3EHope%20that%20helps%20with%20your%20issue%3CBR%20%2F%3E%3CBR%20%2F%3EBest%2C%20Chris%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-568689%22%20slang%3D%22en-US%22%3ERe%3A%20Autopilot%20client%20enrollment%20is%20not%20able%20to%20retrieve%20the%20user%20AAD%20token%20during%2Fafter%20Device%20setup%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-568689%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F169605%22%20target%3D%22_blank%22%3E%40Christopher%20Hoard%3C%2FA%3E%26nbsp%3BIt's%20been%20a%20temporary%20issue%20sometimes%20here%20as%20well%20-%20but%20now%20it's%20been%20like%20this%20for%203%2B%20days.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Christophe Barneaud
Occasional Contributor

I have a problem that Autopilot client enrollment is not able to retrieve the user AAD token during/after Device setup. The enrollment process stop and I get an error message saying "Incorrect parameter". After The client is booting I get back to the login screen and the Enrollment Status Page is displayed after logging in (have to write both username and password) then I get logged ant the enrollment process continue with the Account setup.
The client autopilot events log is showing a warning (event iD 100) : Autopilot policy [AUTOPILOT_OOBE_SETTINGS_AAD_AUTH_USING_DEVICE_TICKET] not found.

I'm using Windows 10 1809.

 

2 Replies
Hi,

According to troubleshooting the 100 error states this is a temporary error whilst the device is waiting for the autopilot profile to download.

https://docs.microsoft.com/en-us/windows/deployment/windows-autopilot/troubleshooting

Have you waited for it to download?

I would consider - if this recurs or takes too long - opening a ticket.

Hope that helps with your issue

Best, Chris

@Christopher Hoard It's been a temporary issue sometimes here as well - but now it's been like this for 3+ days.

Related Conversations
Tabs and Dark Mode
cjc2112 in Discussions on
35 Replies
Extentions Synchronization
ChirmyRam in Discussions on
3 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies