Workers at “technology laggard” organizations are seven times more likely to quit than employees at “technology leader” organizations.* Employees want to use the latest Microsoft cloud and AI technologies to do their work, and when things don’t go exactly as planned, they want to access support from any device at any time. They want the support to be intuitive, flexible, and personalized. How do you provide this “technology leader” level of support—without blowing your total budget? The answer is: best-in-class technologies for omnichannel support, advanced analytics, automation, artificial intelligence (AI), machine learning, and identity authentication.
*per a Unisys study of 12,000 employees globally.