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NZLaSalle
Occasional Contributor

Ive had this appear out of the blue and the Form has been live for the last 2 months?

There is no information to show what information I have created that is personal or sensitive.

This is for a registration form I have created for my old Collegian.

Can someone help here? I cant access any data.

 

 

59 Replies
Solution
I think Microsoft broke something. They need to fix it asap.
Highlighted

@NZLaSalle I am having the same issue, all my forms I have been using for months are no longer working.  I am telling my not for profit to go to Survey Monkey.  I too can't access any data or get sign ups for classes

I’m hoping to hear back from Microsoft on this as I can’t do anything and I am losing time for registrations.
Microsoft please help!
Hi, sorry for the inconvenience as we have identified a bug that has triggered unexpected false positive alarm last week. I assume you were using your personal Microsoft consumer account to use Microsoft Forms as this bug only impacted consumer accounts. This bug now has been fixed and you should be able to update the title of any text question to mitigate this problem (i.e. delete one word and add it back for any text question title). Please let us know if you still encounter this problem. Again apologize for your inconvenience.

@Anqi Du - that response isn't correct.  This bug is impacting my form that I am using to run office hours internally.  I am using my Microsoft internal account and discovered this issue when one of our internal security folks tried to sign up for office hours using her Microsoft account.  Please help us resolve.

The bug was impacting MSA and MSIT but not reached PROD externally. You should be able to unblock it by editing any text question titles.

@Anqi Du not true, this was on my personal account.  All my external O365 were impacted for several days.

 

The other person was not an internal Microsoft person

Everyone who is still hitting this issue, please first try making a change to a text question of your form.  If that doesn't unblock you, reply here with more information. 

@NZLaSalleSame issue here. Kind of makes it useless to me. I'm not asking for bank accounts or social security numbers, I just want a person to enter their name and an email address that I can use to later contact them. But I guess that's too much... Even just asking for a name triggers this.

So far I haven't found if or where I can adjust the filters, etc.

@NZLaSalle  I'm having the same problem with old forms

@nkercado I am now seeing this error whenever I add ANY Text field - regardless of the label. 

 

@Anqi Du Please help!

I'm having the same problem now too on my business account. It started about a half hour ago...

@NZLaSalle Same, I have a business account and a form that I have had created for at least 2 weeks now gives me an error message. I have it posted live on a website so people can fill out. All I have asked for is name, and City, State. 

Error message I see from my end when I edit: "This form can't be distributed as it is asking for personal or sensitive information. Contact your admin for assistance."

Error message user sees from their end: This form can't be submitted as it is asking for personal or sensitive information.

We were getting a form ready to deploy today when this popped up. Same thing, any text field and it throws the error you don't even have to modify the question text.
Same problem, changed one title and got the error message. Now it will not go away despite changing the title back.

@brantmw Same here as well, we use the form to set up campaigns at our non-profit. This needs to be fixed as soon as possible! 

@Joshua Schmidt 

Same thing, i have been working on the forms for days until just today (ironically shortly after a Windows update) this message appeared. 

 

Need to get this figured out ASAP.

@Anqi Du 

Hi, I did email and my email was undeliverable.  

This is what i wrote in my message:

Hello Microsoft,

I use MS Office at work.  I got this message, 

 

"This form can't be distributed as it is asking for personal or sensitive information"

as many of your other users did, a couple of hours ago when i was editing a form that was created a couple of weeks ago.

There were lots of comments in this thread describing my exact experience using the form today.  Please don’t suggest i go to survey monkey.

Can you let me know how to resolve this?  If it needs to  be resolved at your end, any suggestions regarding what to do?  Again, please don’t suggest survey monkey.

 

I am experiencing the same issue today on a form that I was about to release. This is frustrating to say the least and needs to be fixed asap. 

Having that problem too; seems to only be an issue if you add text fields. 

I am having the same problem with a text question in my form.
Hello all, I have shared this issue with the Microsoft Forms team within Microsoft. Hopefully they can get this resolved ASAP
I have opened case with support as well. Hoping for quick resolution.

Hi all, this issue should be resolved now, there is a wrong setting configured that cause this issue, we just revert the settings. Everyone please retry now.

I'm still receiving the error message, I'll wait for a while and try again.
The issue should be resolved now, sorry for the inconvenience
Can you quick share me the form link in private message? if you refresh, this should work now
I sent the link to you, let me know what you think.
You may need to modify a field to get it to clear the error.

Hi all,

For all the impact form, can you please add a space in any of the form definition and delete it (This will trigger a save of the form) and the system will re-evaluate the form, then the issue should be fixed. Sorry for the inconvenience.

 

Thanks

Yao

I tried modifying a field as well as signing out & back in, neither worked.

I added a new field and then once I removed that field the error went away. Thanks!
I saw that, please make a quick modify and it will go away.

@Yao Ke I had to change/add a word to one of the forms, causing it to refresh, which then allowed it to update and correct itself. Should there not be some kind of autocorrection/auto-detection of change? I tried refreshing the page to no avail; it was only when I made the change that the form corrected.

 

I was very frustrated with the experience of being locked out of these forms. I'm in the middle of my software trial/considering a purchase a subscription. Was pretty excited to try this out and delighted to see what would happen with my new video test / form poll today.

 

My frustration is tempered with how fast and how well you guys responded to this. Great work! Thanks for your rapid response.

@ej_leblanc Thanks. We are working on protecting the customer from leaking sensitive information but there is a bug there caused this issue. We fixed that bug. Really sorry for the inconvenience. We will be more careful on this.

@NZLaSalle I'm getting the same error message for all of my forms once edited.  Microsoft - Please resolve.

@Yao Ke  I am still having this problem with some of our forms. I have already done the add/remove words and questions but this persists. We still need help ASAP as we use these forms for new hires and terminations with our clients.

See this:

2019-08-21_16-36-53.png

Can you private message me the form url?

@Yao Ke  I am having the same issues. I need this fixed asap please. I cannot even retrieve past responses. I need help now.

We are having the same issues, office 365 E3 environment....

Can you private message me the form url?
Can you private message me your form URL?
Can you private message me your form url?
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