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error message when trying to edit a document in sharepoint

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goofygdog
Occasional Visitor

We are sometimes getting the following issue:

1) create or upload a new document in a sharepoint document library (sharepoint on office 365).

2) PERSON A checks the document out (using Edge browser)

3) PERSON A (same person) opens the document - in word online - then selects edit document - but gets an error - You cannot edit this document with another user.... 

sharepoint seems to think that another person has the document reserved - but that is not the case.

The workaround is to check the document back in and try again in Internet explorer - and you can edit ok.

Has anyone else seen this ?

Regards

G

1 Reply

Hi@goofygdog 

 

Try to publish the affected document. Change the Draft Item Security setting to Any user who can read items.

 

Thank you

Dav,

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