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Windows 10 Enterprise subscription is not valid

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Tommy0824
Occasional Contributor

Recently i have one of our user's machine reverted itself from Windows 10 Enterprise to Pro

I have checked the requirements needed in order for Windows 10 Pro machine getting upgraded to Enterprise via M365 E3 license. I can verify that the machine is

  1. AAD-Joined
  2. Windows 10 1803
  3. Valid M O365 E3 license assigned to the user

The current "error" i am getting is Windows 10 Pro activated with a digital license, Windows 10 Enterprise subscription is not valid.

 

Not sure what else i need to check or do. Please help? Kind Regards

7 Replies

bump. Need help with this guys

have you checked that the device owner still exists and is licensed? have seen at a customer where the original device owner left the company and their M365 license moved to the new person then device stopped syncing correctly with Intune as the licensing is applied to the user not the device (and the device owner was not licensed), after doing a automatic redeployment of the device and sign in as the new user the device owner updated and was able to sync normally....

Not sure if this is the issue you are having, but something worth checking

Steve:)

@SteveMacNZ 

 

Thanks for your response Steve. Both the user and device are still active. Everything was fine until about a week ago where the laptop miraculously just downgraded itself from Enterprise to Pro

 

Do you think removing the laptop from the domain, sync to AAD, re-joining the laptop to the domain and then re-syncing will help? Sounds weird but i am out of ideas

hmmm strange one then, have you checked that the device can access company resources from the Company Portal WUA ? you could try forcing a sync from settings in Company Portal, other than that try a Automatic redeployment of the device.

Can you please confirm is the device only AAD joined or is it Hybrid joined?

@SteveMacNZ 

 

Hi Steve, the device on is shown as AADJoined on dsregcmd /status and shown as Hybrid joined on AAD

@Tommy0824we are planning to move our customers to this licensing so be interested to know what's happening here. Has the user UPN changed? If the user can run dsregcmd /status then you can see if 'IsUserAzureAD' is yes.

 

Nigel 

IsUserAzureAD is yes, no UPN change at all
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