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Excel crashes on Protected View

%3CLINGO-SUB%20id%3D%22lingo-sub-269087%22%20slang%3D%22en-US%22%3EExcel%20crashes%20on%20Protected%20View%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-269087%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20several%20users%20experiencing%20Excel%20crashing%20on%20Protected%20View%20after%20a%20MS%20Office%20patch%20version%201803.%20But%20because%20I%20am%20one%20of%20the%20pilot%20user%20in%20the%20organization%2C%20I%20do%20not%20experience%20such%20issue%20with%20version%201808.%20But%20because%20the%20channel%20update%20will%20only%20catchup%20later%20with%20version%201808%2C%20this%20means%20some%20users%20will%20still%20experience%20it.%20Would%20like%20to%20know%20what%20are%20the%20possible%20causes%20and%20solutions%20(other%20than%20upgrading%20to%201808)%26nbsp%3Bat%20this%20moment%20and%20have%20listed%20the%20errors%20in%20sequence%20below%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIssue%201%3A%3C%2FP%3E%3CP%3E1)%20Users%20open%20the%20desired%20MS%20Excel%20documents%20from%20a%20link.%3C%2FP%3E%3CP%3E2)%20Excel%20showed%20message%20%22READ-ONLY%20We%20opened%20this%20workbook%20read-only%20from%20the%20server.%20%5BEdit%20Workbook%5D.%3C%2FP%3E%3CP%3E3)%20Click%20%5BEdit%20Workbook%5D%3C%2FP%3E%3CP%3E4)%20Then%2C%20it%20shows%20another%20message%20%22There's%20a%20newer%20version%20of%20this%20document%20on%20the%20server.%20Would%20you%20rather%20work%20with%20that%20one%3F%22%3C%2FP%3E%3CP%3E5)%20Click%20%5BYes%5D%3C%2FP%3E%3CP%3E6)%20After%20clicked%20%5BYes%5D%20%2C%20Excel%20stopped%20working.%20Showed%20message%20%22Microsoft%20Excel%20has%20stopped%20working.%22%3C%2FP%3E%3CP%3E7)%20Click%20%5BClose%20program%5D%20and%20the%20program%20closes.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIssue%202%3A%3C%2FP%3E%3CP%3E1)%20Users%20open%20the%20desired%20MS%20Excel%20documents%20from%20a%20link.%3C%2FP%3E%3CP%3E2)%20Excel%20showed%20message%20%22READ-ONLY%20We%20opened%20this%20workbook%20read-only%20from%20the%20server.%20%5BEdit%20Workbook%5D.%3C%2FP%3E%3CP%3E3)%20Click%20%5BEdit%20Workbook%5D%3C%2FP%3E%3CP%3E4)%20Then%2C%20it%20shows%20another%20message%20%22There's%20a%20newer%20version%20of%20this%20document%20on%20the%20server.%20Would%20you%20rather%20work%20with%20that%20one%3F%22%3C%2FP%3E%3CP%3E5)%20Click%20%5BYes%5D%3C%2FP%3E%3CP%3E6)%20After%20clicked%20%5BYes%5D%20%2C%20Excel%20showed%20another%20message%20%22Want%20to%20save%20your%20changes%20to%20xxxxx.xlsm%3F%22%3C%2FP%3E%3CP%3E7)%20Click%20%5BSave%5D%3C%2FP%3E%3CP%3E8)%3C%2Fimg%3E%20Show%20message%20%22The%20file%20is%20locked.%20Try%20the%20command%20again%20later.%22%20with%20an%20%5BOK%5D%20button.%3C%2FP%3E%3CP%3E9)%20Click%20%5BOK%5D%3C%2FP%3E%3CP%3E10)%20Excel%20showed%20same%20message%20%22Want%20to%20save%20your%20changes%20to%20xxxxx.xlsm%3F%22%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20also%20tried%20to%20add%20the%20website%20URL%26nbsp%3Bas%20a%20Trusted%20Locations%20and%20deactivate%20all%20Protected%20View%20settings%20but%20problem%20still%20persists.%20Please%20help%20and%20advice.%20Thank%20you.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-269087%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EExcel%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Eprotected%20view%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Rachel Ling Lim Wee
New Contributor

Hi

 

I have several users experiencing Excel crashing on Protected View after a MS Office patch version 1803. But because I am one of the pilot user in the organization, I do not experience such issue with version 1808. But because the channel update will only catchup later with version 1808, this means some users will still experience it. Would like to know what are the possible causes and solutions (other than upgrading to 1808) at this moment and have listed the errors in sequence below:

 

Issue 1:

1) Users open the desired MS Excel documents from a link.

2) Excel showed message "READ-ONLY We opened this workbook read-only from the server. [Edit Workbook].

3) Click [Edit Workbook]

4) Then, it shows another message "There's a newer version of this document on the server. Would you rather work with that one?"

5) Click [Yes]

6) After clicked [Yes] , Excel stopped working. Showed message "Microsoft Excel has stopped working."

7) Click [Close program] and the program closes.

 

Issue 2:

1) Users open the desired MS Excel documents from a link.

2) Excel showed message "READ-ONLY We opened this workbook read-only from the server. [Edit Workbook].

3) Click [Edit Workbook]

4) Then, it shows another message "There's a newer version of this document on the server. Would you rather work with that one?"

5) Click [Yes]

6) After clicked [Yes] , Excel showed another message "Want to save your changes to xxxxx.xlsm?"

7) Click [Save]

8) Show message "The file is locked. Try the command again later." with an [OK] button.

9) Click [OK]

10) Excel showed same message "Want to save your changes to xxxxx.xlsm?"

 

Have also tried to add the website URL as a Trusted Locations and deactivate all Protected View settings but problem still persists. Please help and advice. Thank you.

 

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