SOLVED
Home

Disposition review: client error

%3CLINGO-SUB%20id%3D%22lingo-sub-731958%22%20slang%3D%22en-US%22%3EDisposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-731958%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%20according%20to%20the%20disposition%20review%20documentation%20Users%20need%3A%26nbsp%3B%3CSPAN%3EDisposition%20reviews%20require%20an%20Office%20365%20Enterprise%20E5%20subscription.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20aquired%20Microsoft%20365%20E5%20trial%20license%20and%20applied%20to%20the%20account.%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20267px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F121784i45BD3ABDA433344D%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22license.PNG%22%20title%3D%22license.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewhen%20logging%20into%20disposition%20review%20website%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fprotection.office.com%2Fdisposition%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fprotection.office.com%2Fdisposition%3C%2FA%3E%3C%2FP%3E%3CP%3EI%20receive%20this%20error%3A%26nbsp%3B%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F121785iE37C82B66B9CC74C%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20alt%3D%22clienterror.PNG%22%20title%3D%22clienterror.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20able%20to%20dispose%20the%20document%20in%20question%20after%20dismissing%20the%20error.%20I%20am%20not%20able%20to%20review%20disposed%20items%20though.%20Please%20help.%201st%20line%20support%20says%20its%20a%20licensing%20issue%20but%20the%20user%20meets%20the%20licensing%20requirements.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-731958%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Edisposition%20review%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-731967%22%20slang%3D%22en-US%22%3ERe%3A%20Disposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-731967%22%20slang%3D%22en-US%22%3E%3CP%3Eforgot%20to%20mention%3A%20user%20is%20in%20proper%20groups%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20531px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F121788iE08724EF76BA7769%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22group.PNG%22%20title%3D%22group.PNG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-733590%22%20slang%3D%22en-US%22%3ERe%3A%20Disposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-733590%22%20slang%3D%22en-US%22%3E%3CP%3EGive%20it%20some%20time%2C%20if%20you%20are%20still%20getting%20the%20error%20open%20a%20support%20case.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-734311%22%20slang%3D%22en-US%22%3ERe%3A%20Disposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-734311%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58%22%20target%3D%22_blank%22%3E%40Vasil%20Michev%3C%2FA%3EThanks%20for%20the%20reply%20Vasil.%20The%20license%20has%20been%20applied%20for%20a%20week%20now%2C%20as%20part%20of%20troubleshooting%20with%20Microsoft.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETheir%20next%20steps%20were%20for%20me%20to%20buy%20a%20real%20license%20instead%20of%20trying%20to%20use%20a%20trial%20license.%20When%20I%20disagreed%20on%20their%20strategy%20they%20closed%20the%20case.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-734625%22%20slang%3D%22en-US%22%3ERe%3A%20Disposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-734625%22%20slang%3D%22en-US%22%3E%3CP%3ELol%2C%20well%20that's%20one%20way%20to%20solve%20a%20ticket%20%3AD%3C%2Fimg%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20haven't%20seen%20any%20document%20mentioning%20that%20trial%20licenses%20cannot%20use%20disposition%2C%20so%20I%20still%20think%20the%20issue%20is%20something%20on%20the%20backend%20and%20it%20need%20to%20be%20looked%20at%20by%20someone%20from%20MS.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-734703%22%20slang%3D%22en-US%22%3ERe%3A%20Disposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-734703%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F58%22%20target%3D%22_blank%22%3E%40Vasil%20Michev%3C%2FA%3E%26nbsp%3BI%20just%20reached%20out%20to%20the%20team%20lead%20and%20asked%20him%20to%20reopen%20and%20reevaluate%20the%20steps%20offered%20in%20the%20ticket.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-866964%22%20slang%3D%22en-US%22%3ERe%3A%20Disposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-866964%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F452%22%20target%3D%22_blank%22%3E%40Robert%20Woods%3C%2FA%3EI%20am%20testing%20out%20Retention%20Labels%20and%20have%20the%20same%20client%20error%20message%20as%20yourself%20-%20my%20account%20is%20in%20the%20correct%20roles%20and%20has%20the%20correct%20licencing.%20Did%20your%20issue%20get%20resolved%3F%20Thank%20you.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-867824%22%20slang%3D%22en-US%22%3ERe%3A%20Disposition%20review%3A%20client%20error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-867824%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F284987%22%20target%3D%22_blank%22%3E%40EmmaLewisMHPA%3C%2FA%3E%26nbsp%3Bfor%20us%20it%20was%20the%20need%20for%20Office%20365%20E5%2C%20we%20were%20trying%20to%20apply%20with%20Just%20EMS%20E5%20which%20was%20insufficient.%20We%20did%20a%20trial%20through%20the%20portal%20of%20O365%20E5%20and%20users%20stopped%20getting%20an%20error%201%20day%20after%20assigning%20the%20licenses.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Robert Woods
Super Contributor

Hello, according to the disposition review documentation Users need: Disposition reviews require an Office 365 Enterprise E5 subscription.

 

I have aquired Microsoft 365 E5 trial license and applied to the account.

license.PNG

 

when logging into disposition review website at https://protection.office.com/disposition

I receive this error: clienterror.PNG

 

I am able to dispose the document in question after dismissing the error. I am not able to review disposed items though. Please help. 1st line support says its a licensing issue but the user meets the licensing requirements. 

7 Replies

forgot to mention: user is in proper groups

 

group.PNG

Give it some time, if you are still getting the error open a support case.

@Vasil MichevThanks for the reply Vasil. The license has been applied for a week now, as part of troubleshooting with Microsoft. 

 

Their next steps were for me to buy a real license instead of trying to use a trial license. When I disagreed on their strategy they closed the case. 

Solution

Lol, well that's one way to solve a ticket :D

 

I haven't seen any document mentioning that trial licenses cannot use disposition, so I still think the issue is something on the backend and it need to be looked at by someone from MS.

@Vasil Michev I just reached out to the team lead and asked him to reopen and reevaluate the steps offered in the ticket. 

@Robert WoodsI am testing out Retention Labels and have the same client error message as yourself - my account is in the correct roles and has the correct licencing. Did your issue get resolved? Thank you.

@EmmaLewisMHPA for us it was the need for Office 365 E5, we were trying to apply with Just EMS E5 which was insufficient. We did a trial through the portal of O365 E5 and users stopped getting an error 1 day after assigning the licenses.

Related Conversations
Stable version of Edge insider browser
HotCakeX in Discussions on
35 Replies
Tabs and Dark Mode
cjc2112 in Discussions on
30 Replies
flashing a white screen while open new tab
Deleted in Discussions on
14 Replies
Security Community Webinars
Valon_Kolica in Security, Privacy & Compliance on
7 Replies