Jul 01 2019
10:13 AM
- last edited on
Apr 01 2022
09:26 AM
by
TechCommunityAP
Jul 01 2019
10:13 AM
- last edited on
Apr 01 2022
09:26 AM
by
TechCommunityAP
Hello, according to the disposition review documentation Users need: Disposition reviews require an Office 365 Enterprise E5 subscription.
I have aquired Microsoft 365 E5 trial license and applied to the account.
when logging into disposition review website at https://protection.office.com/disposition
I receive this error:
I am able to dispose the document in question after dismissing the error. I am not able to review disposed items though. Please help. 1st line support says its a licensing issue but the user meets the licensing requirements.
Jul 01 2019 10:16 AM
forgot to mention: user is in proper groups
Jul 01 2019 11:25 PM
Give it some time, if you are still getting the error open a support case.
Jul 02 2019 06:08 AM
@Vasil MichevThanks for the reply Vasil. The license has been applied for a week now, as part of troubleshooting with Microsoft.
Their next steps were for me to buy a real license instead of trying to use a trial license. When I disagreed on their strategy they closed the case.
Jul 02 2019 08:42 AM
SolutionLol, well that's one way to solve a ticket :D
I haven't seen any document mentioning that trial licenses cannot use disposition, so I still think the issue is something on the backend and it need to be looked at by someone from MS.
Jul 02 2019 09:21 AM
@Vasil Michev I just reached out to the team lead and asked him to reopen and reevaluate the steps offered in the ticket.
Sep 20 2019 03:01 AM
@Robert WoodsI am testing out Retention Labels and have the same client error message as yourself - my account is in the correct roles and has the correct licencing. Did your issue get resolved? Thank you.
Sep 20 2019 10:54 AM
@EmmaLewisMHPA for us it was the need for Office 365 E5, we were trying to apply with Just EMS E5 which was insufficient. We did a trial through the portal of O365 E5 and users stopped getting an error 1 day after assigning the licenses.
Jul 02 2019 08:42 AM
SolutionLol, well that's one way to solve a ticket :D
I haven't seen any document mentioning that trial licenses cannot use disposition, so I still think the issue is something on the backend and it need to be looked at by someone from MS.