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Autocomplete seems full

%3CLINGO-SUB%20id%3D%22lingo-sub-299800%22%20slang%3D%22en-US%22%3EAutocomplete%20seems%20full%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-299800%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20very%20high%20end%20user%20on%20365%20(16.0)%20and%20their%20client%20is%20freezing%20up%20every%20time%20they%20try%20to%20reply%20or%20do%20a%20new%20email.%20I%20read%20up%20and%20people%20are%20saying%20this%20happens%20when%20the%20Nickname%20file%20is%20filled.%20They%20suggest%20cleaning%20it%20out%20but%20this%20user%20wants%20all%20their%20contacts%20in%20this%20file.%20I%20do%20not%20want%20to%20remove%20anyone%20so%20I%20was%20going%20to%20copy%20the%20registry%20file%20and%20increase%20it.%20However%20I%20can't%20find%20this%20folder.%20AutoNameCheck%20does%20not%20exist.%20Any%20suggestions%3F%20I%20was%20going%20to%20try%20a%20fresh%20install%20but%20I%20doubt%20it%20will%20fix%20it.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHKEY_CURRENT_USER%5CSoftware%5CMicrosoft%5COffice%5C16.0%5COutlook%5CAutoNameCheck%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-299800%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eautocomplete%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ENickname%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-303161%22%20slang%3D%22en-US%22%3ERe%3A%20Autocomplete%20seems%20full%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-303161%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20article%20has%20a%20method%20to%20clear%20the%20autocompletes.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F2199226%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F2199226%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EStart%20Outlook%20by%20using%20the%20%2FCleanAutoCompleteCache%20switch.%20To%20do%20this%2C%20follow%20these%20steps%3A%3C%2FSPAN%3E%3C%2FP%3E%3COL%3E%3CLI%3EClick%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3EStart%3C%2FSTRONG%3E%2C%20and%20then%20click%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CSTRONG%3ERun%3C%2FSTRONG%3E.%3C%2FLI%3E%3CLI%3EType%26nbsp%3B%3CSPAN%20class%3D%22text-base%22%3EOutlook.exe%20%2FCleanAutoCompleteCache%3C%2FSPAN%3E.%3C%2FLI%3E%3C%2FOL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-301233%22%20slang%3D%22en-US%22%3ERe%3A%20Autocomplete%20seems%20full%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-301233%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20it's%20an%20Exchange%20account%2C%20no.%20And%20you%20can%20always%20keep%20the%20old%20profile%20just%20to%20be%20on%20the%20safe%20side.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-300786%22%20slang%3D%22en-US%22%3ERe%3A%20Autocomplete%20seems%20full%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-300786%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3BThe%20user%20wont%20lose%20their%20autocomplete%20if%20I%20make%20a%20new%20profile%20will%20they%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-300454%22%20slang%3D%22en-US%22%3ERe%3A%20Autocomplete%20seems%20full%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-300454%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20Autocomplete%20cache%20hasn't%20been%20a%20separate%20file%20for%20several%20Outlook%20versions%20now%2C%20it's%20stored%20inside%20the%20mailbox%20(assuming%20you%20are%20on%20Exchange).%20Definitely%20try%20a%20new%20profile%20first%2C%20also%20try%20running%20Outlook%20in%20safe%20mode%20(hold%20the%20CTRL%20key%20while%20launching%20it%20or%20launch%20it%20via%20%22Outlook%20%2Fsafe%22%20in%20the%20run%20box).%3C%2FP%3E%3C%2FLINGO-BODY%3E
Gary Choinski
Occasional Contributor

I have a very high end user on 365 (16.0) and their client is freezing up every time they try to reply or do a new email. I read up and people are saying this happens when the Nickname file is filled. They suggest cleaning it out but this user wants all their contacts in this file. I do not want to remove anyone so I was going to copy the registry file and increase it. However I can't find this folder. AutoNameCheck does not exist. Any suggestions? I was going to try a fresh install but I doubt it will fix it.

 

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoNameCheck

4 Replies

The Autocomplete cache hasn't been a separate file for several Outlook versions now, it's stored inside the mailbox (assuming you are on Exchange). Definitely try a new profile first, also try running Outlook in safe mode (hold the CTRL key while launching it or launch it via "Outlook /safe" in the run box).

 The user wont lose their autocomplete if I make a new profile will they?

If it's an Exchange account, no. And you can always keep the old profile just to be on the safe side.

This article has a method to clear the autocompletes. https://support.microsoft.com/en-us/help/2199226

 

Start Outlook by using the /CleanAutoCompleteCache switch. To do this, follow these steps:

  1. Click Start, and then click Run.
  2. Type Outlook.exe /CleanAutoCompleteCache.
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