4/19/19 Update: This fix has now been rolled out with 1904 or the April update
There is currently an issue in Intune where selective wipe does not work as expected on Windows 10 email profiles. To fix this, we’re updating the CSP path for Windows 10 email profiles in the April (1904) update of the Intune service. This will ensure your email profiles continue to work in future versions of Windows 10, which will already have this updated CSP path.
Desktop or online versions of Outlook will not be affected by this change.
Both Intune standalone and hybrid MDM are impacted by this. If you’re using hybrid MDM, remember that hybrid MDM is deprecated, and you should migrate to Intune standalone as soon as possible.
After 1904 rolls out, if you do not re-create these Windows 10 email profiles, you’ll see the issues listed below:
However, despite the reported error, devices targeted with these profiles will still have access to email.
In order to prevent these issues, we recommend that if you use Windows 10 email profiles today, take the following action to re-create your email profiles after the April update rolls out. We’ll notify you through the Message Center when this fix is rolled out to your account with the April update so you can take action. Note that taking action before that will not fix the issue.
End users will have the same experience as when installing an email profile for the first time, so on first check-in after the profile change, end users will get a system notification telling them their email profile settings are out of date. They will need to follow all prompts and accept the update (a few taps or clicks) for the new profile to be applied and for email syncing to resume. Email syncing will be blocked until they accept the update.
Let us know if you have any questions! We’ll update the post when the fix starts to roll out.
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