Chatbots

%3CLINGO-SUB%20id%3D%22lingo-sub-54469%22%20slang%3D%22en-US%22%3EChatbots%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-54469%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3EChatbots%3C%2FSTRONG%3E.%20Love%20them%3F%20Hate%20them%3F%20Where%20is%20this%20all%20going%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSTRONG%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-left%22%20style%3D%22width%3A%20200px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F12046i8CB731E7995335C6%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D200%22%20alt%3D%22bot%22%20title%3D%22bot%22%20%2F%3E%3C%2FSPAN%3E%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85784%22%20slang%3D%22en-US%22%3ERe%3A%20Chatbots%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85784%22%20slang%3D%22en-US%22%3E%3CP%3EHate%20them.%20human%20is%20more%20personalized.%20and%20chat%20with%26nbsp%3Bmachine%20are%20really%20bored.%20may%20be%20if%20chatbot%20become%20like%20jarvis%20we%20all%20love%20it.%20but%20still%20human%20best%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20title%3D%22golferine%22%20href%3D%22http%3A%2F%2Fgolferine.com%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Egolferine%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-59466%22%20slang%3D%22en-US%22%3ERe%3A%20Chatbots%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-59466%22%20slang%3D%22en-US%22%3EThat%20was%20exactly%20the%20intent%20of%20the%20example%2C%20as%20it%20was%20explained%20to%20me.%20Although%20to%20be%20fair%2C%20it%20was%20applied%20to%20an%20airline%20ticket%20for%20a%20route%20that%20Person%20A%20regularly%20travels.%3CBR%20%2F%3E%3CBR%20%2F%3EYour%20point%20is%20well%20made%20though%20-%20we%20seem%20to%20be%20embarking%20along%20this%20journey%20with%20no%20real%20direction.%20Hoping%20that%20one%20day%20someone%20finds%20the%20perfect%20use%20for%20this%20technology.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-59154%22%20slang%3D%22en-US%22%3ERe%3A%20Chatbots%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-59154%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20not%20sure%20I%20understand%20that%20example.%20Even%20if%20you%20took%20AI%20out%20of%20the%20equation%20and%20imagined%20a%20human%20PA%20in%20the%20conversation%20it%20wouldn't%20make%20sense%20to%20book%20a%20train%20ticket%20without%20some%20validation%20that%20it%20was%20needed.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIts%20not%20inconceivable%20that%20the%20tech%20could%20do%20it%2C%20and%20it%20is%20worthwhile%20thinking%20though%20what%20we%20actually%20want%20from%20dialogues%20like%20this.%20However%2C%20in%20terms%20of%20near-future%20chatbots%2C%20the%20costs%20of%20false%20positives%20are%20high%20if%20it%20makes%20a%20purchase%26nbsp%3Band%20AI%20is%20far%20from%20being%20able%20to%20do%20the%20necessary%20inference%20reliably%20at%20the%20moment.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-59103%22%20slang%3D%22en-US%22%3ERe%3A%20Chatbots%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-59103%22%20slang%3D%22en-US%22%3ELast%20week%20I%20heard%20it%20described%20like%20this%3A%3CBR%20%2F%3EA%3A%20Want%20to%20meet%3F%3CBR%20%2F%3EB%3A%20Sure%2C%20what%20time%3F%3CBR%20%2F%3EA%3A%20Let's%20meet%20at%206%3CBR%20%2F%3EB%3A%20Ok%3CBR%20%2F%3Eand%20your%20train%20ticket%20would%20be%20magically%20booked%20and%20delivered%20to%20your%20inbox%20(or%20whatever%20we%20replace%20e-mail%20with).%20That%20is%20a%20conversation%20simply%20between%20A%20and%20B%2C%20and%20doesn't%20require%20anyone%20to%20deliberately%20engage%20with%20a%20chatbot!%3CBR%20%2F%3E%3CBR%20%2F%3EYes%2C%20it%20requires%20technology%20'good%20enough'%20to%20get%20it%20right%20a%20lot%20of%20the%20time.%20But%20even%20that's%20not%20inconceivable%20anymore.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55383%22%20slang%3D%22en-US%22%3ERe%3A%20Chatbots%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55383%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62688%22%3E%40Benjamin%3C%2Fa%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20so%20many%20things%20that%20can%20be%20misused%20with%20AI.%3C%2FP%3E%3CP%3ESure%20it%20can%20process%20information%20faster%2C%20even%20read%20books%2C%20papers%20and%20so%2C%20on%20in%20a%20impressive%20speed%2C%20but!%20It%20is%20still%20software!%20And%20software%20still%20has%20bugs%2C%20and%20vulnerabilities!%3C%2FP%3E%3CP%3EWho%20would%20be%20accountable%2C%20for%20some%20disaster%20caused%20by%20AI%20%3F%20Something%20like%20a%20trading%20error%20that%20makes%20someone%20or%20some%20company%20loose%20a%20lot%20of%20value%20%3F%3C%2FP%3E%3CP%3EAnd%20if%20someone%20finds%20a%20way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Benjamin Elias
MVP

Chatbots. Love them? Hate them? Where is this all going?

 

bot

 

 

 

12 Replies
Great question... I was just reading this article here, which talks about Chatbots being the next big thing: https://techcrunch.com/2015/09/29/forget-apps-now-the-bots-take-over/

I'm still digesting how it all hangs together

Not sure either to love them or to hate them!

 

Chatboots, even with the usage of AI, will have some "hard time" dealing with all the text "adaptations" humans tend to make.

 

But in another field that concerns me a bit, is the human interaction with chatboots, when they get smart enought to keep a "human-like" conversation!

 

Regards

No thanks!

I prefer human interactions, not technologically forced. I'm sure someday I'll be chatting with one and won't know the difference. But still don't like the idea.

Theres certainly something odd about engaging a chatbot. I like the idea of using it as a channel for self-service; I also like the idea of using it as a quirky marketing device (see article about chatbot below); but engaging them as a supplement for human-to-human connectivity is sad and possibly dangerous.

http://venturebeat.com/2016/09/22/why-mattress-startup-casper-built-a-chatbot-for-night-owls/

If one day you can't even tell if it's human or not, what's the concern @Cary Siemers and @António Pedro Cunha Santos?

 

It begs the question why people are building these things if there is a much more fundamental issue at play. Passing the Turing test is a nice goal, but the value isn't immediately obvious.

 

In today's world, trust and accountability is such a huge focus. Particularly where the organisation is large and complex. Losing all that with one misguided AI response doesn't seem worth it.

Because I want my conversations to be with humans not AIs. I'm the type of person if I was contacting a business and they used an AI without my knowledge, I would seriously consider moving my business elsewhere or just not do business with them at all. To me it is deception and if a company does that with an AI, then what else will they deceive me with?

 

Highlighted

To me the strongest argument for chat bots is their use within messaging apps like Weibo and WhatsApp. There a huge growth in the time people spend in these apps, so there's appeal in being able to transact without context-shifting to another environment.

 

A: Want to meet for a beer?

B: Sure, what time?

A: Trainbot, when's the next train to Oxford?

Tb: 17.05, arriving 17.50. Change at Didcot.

A: Let's meet at 6

 

Right now I see three drawbacks

1) As soon as the interaction becomes more complex, you're better off with a form. "When's the next train to Oxford, without any changes and with an off-peak fare" is a pain to type, but 2 check-boxes on a form.

2) The natural language processing isn't flexible enough. If you need to remember a specific keyword, you may as well use MS-DOS. It needs to be really resilient to typos and contractions too.

3) Chatbots are basically one-result search engines. Most search tech isn't good enough to always get it right first time.

 

 

@Benjamin

 

There are so many things that can be misused with AI.

Sure it can process information faster, even read books, papers and so, on in a impressive speed, but! It is still software! And software still has bugs, and vulnerabilities!

Who would be accountable, for some disaster caused by AI ? Something like a trading error that makes someone or some company loose a lot of value ?

And if someone finds a way to temper with some AI software ?

To many questions to little answers!

Last week I heard it described like this:
A: Want to meet?
B: Sure, what time?
A: Let's meet at 6
B: Ok
and your train ticket would be magically booked and delivered to your inbox (or whatever we replace e-mail with). That is a conversation simply between A and B, and doesn't require anyone to deliberately engage with a chatbot!

Yes, it requires technology 'good enough' to get it right a lot of the time. But even that's not inconceivable anymore.

I'm not sure I understand that example. Even if you took AI out of the equation and imagined a human PA in the conversation it wouldn't make sense to book a train ticket without some validation that it was needed. 

 

Its not inconceivable that the tech could do it, and it is worthwhile thinking though what we actually want from dialogues like this. However, in terms of near-future chatbots, the costs of false positives are high if it makes a purchase and AI is far from being able to do the necessary inference reliably at the moment. 

That was exactly the intent of the example, as it was explained to me. Although to be fair, it was applied to an airline ticket for a route that Person A regularly travels.

Your point is well made though - we seem to be embarking along this journey with no real direction. Hoping that one day someone finds the perfect use for this technology.

Hate them. human is more personalized. and chat with machine are really bored. may be if chatbot become like jarvis we all love it. but still human best

 

golferine

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