Bulk mail is often mistaken for spam and is starting to become a larger problem for organizations. EOP is not very aggressive out of the box when it comes to bulk mail because this type of mail falls into a grey area. Some organizations will want to receive this type of mail, whereas others will not.
Over the last few months we have greatly increased EOPs ability to detect bulk mail which you can take advantage of starting today. This new system is based on a scale which gives customers the ability to set the aggressiveness of bulk mail detection to meet their specific needs.
X-Microsoft-Antispam is a new header that is stamped on all messages traversing Exchange Online and only started appearing in messages few months ago. This new header currently contains two published values to help better detect bulk and phishing emails.
- BCL – Bulk Complaint Level
- PCL – Phishing Confidence Level
The beauty of this header is that it is stamped on incoming messages BEFOREthe EOP transport rules are evaluated. This means EOP transport rules can be written to trigger based on what’s in this header.
One of the goals behind the new X-Microsoft-Antispam header is to allow customers to decide how sensitive they want EOP to be when it comes to bulk mail detection. Currently in the EOP Content Filter there is a bulk mail detection switch that can only be set to either On or Off.
The problem with this switch only being on or off is that bulk mail is a very grey area. What one user considers as bulk another will not. This is why EOP (with no additional configuration added) typically does not block this type of mail. This is also why we are moving beyond the On or Off switch to a multi-value type classification system where customers will be able to set the level that they are comfortable with.
With this new header, you can decide on a scale how sensitive you want the service to be with bulk mail detection. Eventually this will be rolled in to the Advanced Spam Filter options and replace the current bulk On or Off switch, but for now you can write EOP Transport Rules to start taking advantage of this today! You can choose the bulk mail detection level that makes sense for your organization.
At MEC this year there was a great presentation with the title “So how does Microsoft handle my spam?” In this presentation, bulk mail detection is discussed between 22:30 to 28:50 and the speakers provide great insight into this topic. The entire session is great, but I would recommend at least listening to the six minutes where they discuss bulk mail.
What can I do today?
If you are receiving unwanted bulk mail today, the following suggestions can help.
1. Take advantage of the new x-Microsoft-Antispam header by creating an EOP transport rule. The following is an example of a rule that will mark messages as spam if the stamped Bulk Complaint Level is 6 or higher.
For detected messages this rule will set the SCL to 6 which will cause the message to take the spam action you have configured in the content filter. The additional header that this rule adds will make it easy to identify messages that were marked as spam by this rule.
For more information on rules that will increase the bulk sensitivity of EOP see Use transport rules to aggressively filter bulk email messages. This page describes three separate rules, the first of which walks through the creation of the above rule. I would recommend starting only with the first rule that looks at x-Microsoft-Antispam, and if you need even more aggressive filtering, create the subsequent two rules.
2. Educate yourself on the new X-Microsoft-Antispam header. See Anti-spam message headers and Bulk Complaint Level values.
3. Educate your users. If a user recognizes the sender of the bulk message and does not want to receive further mail, they can click the unsubscribe link on the email. If the user does not recognize the sender, they can block the sender or domain in Outlook or OWA by adding the sender to their Blocked Senders list.
4. Submit bulk mail and spam back to Microsoft for analysis. This allows us to continually refine our message filters. See Submitting spam and non-spam messages to Microsoft for analysis.
Note: EOP will always stamp this new header on messages regardless if it already exists or not. This prevents a spammer from manually adding this header themselves and setting a BCL of 0.
Going forward
In the near future it will be easier to take advantage of this new BCL system. We plan to roll this functionality into a slider that will be configurable in the Office 365 portal. Until this happens, creating the transport rule described above will allow you to take advantage of this functionality immediately.
Resources
The following TechNet documentation was updated in July 2014 to include information about the new X-Microsoft-Antispam header.
What’s the difference between junk email and bulk email?
Anti-spam message headers
Bulk Complaint Level values
Use transport rules to aggressively filter bulk email messages