Update: If you need to perform the User > Shared mailbox conversion to preserve access to mailbox of employee that has left the company, we recommend that you follow the Remove a former employee from Office 365 article first, to properly disable access to the mailbox. Then - to preserve the mailbox, perform the conversion to Shared mailbox and reclaim the license.Here’s a scenario that might be familiar to you: Sometimes, in support-focused organizations, the email account for external communications with customers is often managed by a single employee. When that employee transitions out of that role, mailbox management responsibility can be shared by multiple employees until a replacement is in place. To provide access to the mailbox for multiple employees, admins typically convert the mailbox to a shared mailbox. Previously, multiple PowerShell commands were required to convert and reconfigure a mailbox. As a result, admins have been asking for a simpler way to convert mailboxes.
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