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Problem Saving Excel 2016 Documents to Network Share

Eric Weichmann
New Contributor

As of about a week ago, give or take, I have two users, both running the latest version of Office 365 (1803 Build 9126.2116) - One running Windows 10 Pro 64 bit, the other on Windows 7 Pro 64 bit, that are reporting that they are receiving errors when attempting to save various Excel files to a network share.  The files are hosted on a local, Windows Server 2012 R2 server. When the users make a modification to an Excel file, the user will receive an error, "File not saved".  As mentioned before, this only started happening about a week ago, as far as I know, nothing on either the client or the host PC has changed outside of maybe a Windows update. 

 

Pulling up the Event viewer on one of the clients, I'm not really seeing anything specific to the actual problem I am experiencing. I have the following application error logged related to Office:  Event ID: 300 but my research seems to indicate this has something more to do with opening a file. 

 

This problem also occurred on build 9029.2253 as well.  I'll try to get more information as I receive it. But it's somewhat of a mystery at this point as to why Excel is doing this all of a sudden.  The users are able to access and modify other files, work in QuickBooks 18 Enterprise without issue.  I have checked permissions for folders and files in the share and they all appear to be appropriate.  I was hoping someone might be able to chime in here with some insight.

 

I have instructed the users to try an Open & Repair through Excel to see if that alleviates the problem.

 

Thanks in advance.

 
 
 
4 Replies

Good night,

 

I'm exactly with the same problem. Can you find a solution?

From what I noticed if you switch Office 64bits to 32bits works.

 

Best Regards, 

I don't have a solution and switching to 32 bit isn't an option.

 

I just another user with this word issue just then.

I have the same problem.  Build 1803 64-bit Excel.  In my case we are saving files to SharePoint, but it is the same error message "File Not Saved".

Hi,

 

O unnistall my checkpoint Anti Virus and solve the problem.