I am trying to create a formula in order to show it on a pie chart but need help. Below are my response time. I need to show anything that is 0 Hours and 0 Mins as within the SLA and anything over 0 hours and 0 mins as outside of SLA.
Within I used the formula of =COUNTIFS(M1:M32,"=0", O1:O32,"=0") which gave me my figure but I can't do the outside of SLA. It keeps bringing the answer of 2 and not 3.