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Excel shortcut freezes spreadsheet until I click on it with mouse (Excel 2019, Windows 10 Pro)

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gyazo
New Contributor

Problem:

I switched from Office 2016 to 2019 via Office 365 subscription. Since then, my spreadsheet does not accept any keyboard inputs after I use the shortcut in Excel to change either font color (alt-h-fc) or fill color (alt-h-h). The only way for me to reset it is to click on the spreadsheet with my mouse. 

 

I did the same upgrade on my laptop (that one is Windows 10 Home though, not Pro), and I do not have the issue there.  

 

Pictures:

1. As I am performing the shortcut to select a font color

 

2. After I press enter to select a font color, I am now unable to move with keyboard. Even when I press escape, random letters, etc., nothing happens.

If I click the spreadsheet with my mouse, everything goes back to normal. Also, notice how the "m" from the shortcut font color menu is still present for some reason.


*This also happens when I use the shortcut for the fill color

What I've Tried Already:

1. Repair option

2. Online repair option

3. Uninstalling and reinstalling Office 365

 

Please help! Thank you in advance.

 

5 Replies

@gyazo 

 

I'm having the same issue. I've been on with Microsoft support for almost a day now, and nothing seems to fix it. We changed settings, rolled back updates, uninstalled and reinstalled office. Nothing helps. 

 

Have you had any luck?

 

I'll keep you posted on any progress I make...

I am having the exact same problem. I cannot figure out how to fix this issue!@tkratz33 

@Logan775 

 

Out of curiosity, what type of machine are you using?

 

I'm running windows from a Parallels virtual machine on a macbook pro. I can't think of any reason why that would matter, but I tend to suspect my virtual machine when odd problems arise.

 

I have a call scheduled with Tier 3 support today. I'll let you know if they're able to help.

@Logan775 

 

The Microsoft support team never called me yesterday as I was expecting. That said, my excel started working normally again today. No idea why. 

 

Sorry I'm unable to be more helpful. Hopefully the issue resolved itself for you as well.

Thanks to everyone for replying, and apologies for the delayed response. I can confirm that the issue seems to have resolved on its own. Weird but I'll take it.

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