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Excel Suddenly Crashing on Print Preview

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Scott Cox
Contributor

Just now, Excel has started crashing when I utilize print preview mode. It was working fine yesterday. I click the print preview option and the sheet crashes. It happens on any spreadsheet, even a new page with a single character in the middle of the page. It crashes if I select any printer destination, whether a physical printer (Canon) or print to PDF.

I updated ITunes and iCloud today, but can’t imagine that would impact Excel. My Microsoft update history indicates the last patch was 5/22/18. The event error log gives this information:

Faulting application name: EXCEL.EXE, version: 16.0.9330.2087, time stamp: 0x5b060fe4
Faulting module name: EXCEL.EXE, version: 16.0.9330.2087, time stamp: 0x5b060fe4

Exception code: 0xc0000005
Fault offset: 0x000a0a55
Faulting process id: 0x38c8

Faulting application start time: 0x01d3fa8e9729ef91

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Report Id: d348a382-c7df-4370-975c-0039abd0fa64
Faulting package full name:
Faulting package-relative application ID:

I ran OffCat and it came back clean. It indicates that Excel 2016 is up to date. And I'm running Windows 10.  (I tried to attach the crash log but the web site gave me an error message "The contents of the attachment doesn't match its file type."  Nice.)

What happened and how do I fix this?

35 Replies

I discovered last night that Excel 2016 on my wife's Windows 10 laptop is experiencing the same failure during print preview, so this is not just my computer (which is a desktop).  Who else sees this?

It did happen to me a while back but appears to have fixed itself

 

Can you try using the Print Preview icon I've added to the toolbar on the attached file

 

Does that cause a crash also?

I use a print preview icon on a custom toolbar that I created for frequently used functions, if that's what you mean.  It happens either way.

What version do you have?  My wife and I have 1805 Build 9330.2087. OffCat says it's the latest version

Did you try the print preview icon in the file I attached? It may be different to the one you use. It's what I used to use to avoid the crash.

I'd  try the repair feature via add / remove programs  - Modify

 

 

Try the Quick Repair first, and if that doesn't work give the Online Repair a go

 

image.pngimage.png

I run my main machine on the older Semi-Annual channel version 1708 (August 2017 update) as it avoids some of the bugs you experience by being on the up to date Monthly channel.

I downloaded the sheet you created.  I don't see any print preview button other than the one i have in my custom toolbar, but the sheet crashes when I use that one or the one under the print option. 

 

I did just notice if i use the hotkeys Ctrl/F2, I get a different screen back under the File Tab that doesn't crash, but that's a much inferior view.

 

If Excel is crashing on multiple computers, it must be something that MicroSoft has done.  I will try the repair install when I get a chance, but there have got to be a slew of folks around the world with the same issue. 

I tried this, but no improvement. I suspect that the program is not broken but that the last patch is defective. Agree?

How do I get off of the monthly updates?  My last one seems to have been 5/30, about the time this started.....

Hi Scott can you attach a screenshot of your File > Account

 

image.png

yes, sounds like it's clashing with something else, Maybe a printer driver or something

You could be right, but I'm suspecting it's a bad patch since my wife has the same thing too.  Do you have the same version of Excel?

No, I don't have the same version on this laptop I'm working on. I attached a screenshot of my version above, I'll try to check it out on the latest version this weekend (different pc).

Regarding moving off monthly updates, do you have the pro plus licence (see my screenshot above).

Do also have the latest Windows updates installed?

I have the same Excel crashing when attempting print preview. In my case the client is able to print the document but not print preview. They are, however, able to print and print preview in other Office products such as Word and Outlook. Even when the client switches printers in their organization Excel will still crash when attempting a print preview but not when printing, and the other Office products work fine with the other printers as well. 

 

Attached is a picture of the crash error that my client receives. 

Yep, another one of those fine, useless error messages with lotsa hexadecimal.....

I just tried it out on v1807 (insider channel) and seems to be OK, but it's most likely a combination of factors causing your issue. Keep checking for updates via File > Account.
I think you'll have to put up with the Ctrl F2 view for now.
If I hear of anything else I'll update you here

@Scott Cox  and @Christopher Hagerty  I'd encourage you both to go to File >  Feedback and "Send a Frown" with the opening line of the comment being " Excel Suddenly Crashing on Print Preview".    

 

The Excel team are watching these feedbacks and it's important to let them know when this sort of thing happens.

 

image.png

Great idea!  I sent them most of my initial question at the top.  We'll see if it does any good. 

Still no word or change from MicroSoft.  Anyone else heard anything?

Hi Scott,

Just a quick idea, try holding Ctrl while you start Excel (launches in Safe Mode)

Check if the issue persists

If it's still a problem then try posting your issue on the Microsoft Support page
Like this...
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel-mso_other/excel-crashes-every-time...

Hi Wyn,

 

I tried the safe mode, but I can't find "Print preview."  There's no printer icon at all, and the one under the "File" tab doesn't offer preview.  Did I miss it?

 

According to my settings, windows is managing my default printer, but it doesn't matter what printer I choose, Excel crashes under preview in both.  I really just have a Canon and Adobe PDF as the only selections i ever utilize.

Apologies Scott,

 

I didn't realise the icons disappear in Safe Mode.  

 

I was thinking you could access Print Preview via the expand icon (as shown) but that just gives you the File > Print Preview option

image.png

 

One last suggestion from me...

 

Goto Settings > System -> Display.
Select the recommended resolution for display.
Down below, there is an option – Graphics Settings
Select Universal App.
then select My Office

 

I did what you suggested and now My Office is listed as "System Default."  There is no change in my issue.

Has anyone found a fix for this? I have tried pretty much everything in this thread plus a couple things and had no luck. I have narrowed it down a little, it works fine if i log in, but crashes for my user. since it is windows 10 rebuilding the profile isn't as easy as it was with prior versions of windows. here are the things i have tried:

 

Repair office

different printers, including print to PDF, a copier and a laser jet

disabled add ins

new video driver

uninstall 32 bit and reinstall 64 Bit

Made sure Office is up to date

Disable hardware graphics acceleratioon

 

All to no avail. i'd rather not rebuild her profile, as she has a lot of customization.  Any help or advice would be much appreciated.

I have been dealing with the exact same problem since the last office update.  Then when the crashed file opens up, all the columns on all the sheets are very narrow, so I have to reformat every sheet.  Very time-consuming.

Helllllooooo,

 

Where is MicroSoft?  I need a solution here, as do others.

Hi Scott
Someone else was having an issue and it seems to be related to their printer driver (although you did say that print to PDF was having the same effect)
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_excel-mso_other/excel-crashes-restarts-a...



I have finally solved my problem, at least, my Excel sheet is working.  I just renamed the customized toolbar file (Excel.officeUI) and created it again from scratch. The print preview works fine, for now.  I don’t think the original was corrupted, as I have the same customized toolbar on my wife’s laptop and it has worked for years and stopped functioning correctly when mine did.  But, I took 30 minutes to re-create the toolbar and the screen print preview is working. It doesn’t tell us why this happened, but at least it’s not crashing and I have this key function back.  Stay tuned. We'll see if the fix holds....

Thanks for the update, fingers crossed

Thank you, i'll try that if renaming the tool bar doesn't work.

This kind of weird, but here is my story. After seeing the post about the custom toolbar i had my user create a new one. worked fine until she put the comment command in the toolbar. She removed at and it's working just like it should. I hope this helps someone out there. and thank you all for the advice and support

Worked for me too. Too bad this comes at the bottom of a long exchange. How did something like that get by the development team?

Removing the Insert Comment command from Quick Access Toolbar cured this issue for me as well.

I've had the same issue reported to me and have replicated the issue on my own laptop as well.

 

I have had to use the Microsoft Office removal tool to fully remove Office 365 from my laptop and then reinstall a fresh copy of Office 365 (64-bit) from the Office 365 site. This resolved the issue and I can now use the print preview full screen function without Excel crashing.