We are excited to announce the release our Microsoft Service Adoption Specialist  online course.  Earn your certificate in this body of knowledge that is delivered through our partner, EdX.org. This course is designed to help you understand the six knowledge areas required to successfully drive the adoption of Microsoft services in your company.  While all great service adoption is technology agnostic, this course uses Microsoft Teams, our hub for teamwork in Office 365, as the example service throughout the material.  A Service Adoption Specialist brings together business acumen, technical knowledge with an understanding of how to drive change and passion for helping people under one umbrella. 


Our material is interactive - with videos, case studies and other visuals - to create an engaging experience.  Whether you have a formal organizational change management background, are an IT professional or are entirely new to this industry this baseline course is appropriate for you.  Do these three simple things:


  1. Find your Tribe - Participate in the conversations here in the Driving Adoption forum and also join our Office 365 Champion program to participate in our free monthly community calls chock full of information about all our teamwork solutions.
  2. Tell the Story - Our recently released Microsoft Teams Adoption Toolkit is delivered in a unique, mobile friendly way that helps you answer the questions of, "Why Teams?" and "How do I get started?"
  3. Earn Your Certificate! - Validate your skill set and expand your career by taking our online course at https://aka.ms/AdoptionCert and certifying your capability in this new and emerging area today. Share this certification in your organization and online.

The EdX platform is also where we deliver our course for IT Professionals entitled "Enabling Teamwork with Microsoft Teams" that focuses on the configuration, deployment and management of that service. Take this course to expand your technical knowledge of Microsoft Teams.


Our innovation in this area would not be possible without the contributions of many people across the industry. I've noted their names in the "Acknowledgement and Thanks" section of our course. Become familiar with these leaders who are experts and fantastic supporters of this community!


Give us feedback on your experience here or within the discussion forums on EdX. We are always listening!

Senior Member

I completed the Microsoft Service Adoption Specialist course and think it was time well spent.  I recommend the program to anyone involved with user adoption/organizational change management activities.


I have 20 years of OCM experience and a Prosci certification, yet I still learned valuable tips and tricks in this program.  I am impressed with the investment that Microsoft made in this training and in the Microsoft Teams Adoption Toolkit.   I think the course content and related materials can easily be customized to suit the needs of any company/change initiative.


I look forward to participating in 365 Champion calls and in collaborating with others in the community.


Thank you VERY much @Valerie_Smith - I will likely print this post and hang it on my wall!  It's been a lot of heavy lifting and I'm SO excited for it to finally be launched! 


You might want to spell-check your tags ;)

I just got to this line (in Organizational Development): "There is no replacement for empathy in driving a superior employee experience." Sheer brilliance. Loving this course already!


The course (and certification) is meaningful to me in these ways:


  • Cloud services has significantly changed (and will continue to change) the role for those of us who identify with the "IT Professional” brand. As an IT Professional interested in people and technology, we now clearly have a path to pivot our careers – this course establishes and defines that path.


  • A few years ago, the classic/traditional Prosci Certified Change Practitioner course (and certification) ignited my curiosity for adoption & change management. Today, the modern service adoption content in this course is fueling my passion for people AND technology even more 😊.


  • Finally, I recently read about the concept tied to this quote: “If you want to go quickly, go alone. If you want to go far, go together.” It’s all about community!  Thank you for leading the service adoption community and encouraging community participation.


Thank you – good job👏.


PS: there’s a ton of feedback floating around in my head but I’ll save those for a different thread 😊.

Not applicable

Great course, thx for sharing all these resources

I completed this course 10 days ago and I was really surprised how clearly Karuana described Microsoft vision on how to drive Adoption not only to Microsoft Teams, but to every service! I totally enjoyed learning the adoption framework and absolutely this course to everyone who wants Office365 projects to succeed

Established Member

Just completed the "Microsoft service adoption specialist" course. I can recommend it to everyone who wants to learn more about how to drive change in an organisation on these topics.

I can also recommend to certify as a "CIE facilitator" and dive into this website of Microsoft regarding change management.


Very usefull to become a user adoption / change management specialist.


Frequent Contributor

Thanks @Karuana Gatimu! Finally, I was able to complete the Service Adoption Specialist course. 


One of the things I remember when taking an Org Behavior course is the ability to socialize the change so I've included a YouTube video to promote awareness for Microsoft Teams in my Twitter quick review. 






Senior Member

Is the test for this certification obtaining the certificate from edX or can I audit the course and take the test elsewhere?





@DOC PRATT - The certification is only available on EdX.org currently.  But yes, you can audit the course if you do not want to pay for the EdX completion certificate.  

New Contributor

Great course, thoroughly recommended.  I completed on 24th Jan.  Brilliant reinforcement of what I knew plus useful learning tips and tricks and great content. https://courses.edx.org/certificates/d030eec1b47941e5a7774ef3d5eb445d


@Karuana Gatimu Any chance of SWAG for those outside MS / Partner organisations who complete in January?  :)  Got to ask - if you don't ask you don't get!  :)



Regular Visitor

Just completed the Microsoft Service Adoption Specialist course at EdX.org (CLD277x) also did the Insight Selling as part of the V-TSP P-Seller Program; even there is no more VPN access to MSFT internal resources, it is remarkable the effort done by the company for the readiness of the partners.

Thank you @Karuana Gatimu and team for putting all this knowledge together and make it accessible for us.


I fully agree! Great course: good structure, good pace, excellent materials and relevant examples. I highly recommend it to anyone involved in adoption!

Frequent Contributor
Great one, and I just earned the certificate.
Regular Visitor
I completed the course a day before the free access expired. One of my take-aways is the disease 'versionitis' and the lifecycle of documents within Office365. If your org has a bad case of 'versionitis' then the Office 365 tools combined with a good document lifecycle practice make for a good sell! Thank you @Karuana Gatimu for this opportunity and the food for thought you provided!
Occasional Visitor
Occasional Visitor


I have just checked the link to enrol the course. I was wondering if there is someone could help me in understanding if there is a deadline to complete the course  ( within 4 weeks) or not?

Thank you for your time


I unofficially say it depends on what the course itself states--for example, "Enabling Teamwork with Microsoft Teams" relaunched on April 1, and under "Important Course Dates" on the right side of its dashboard, it says the course end is June 30. The course will then get archived, so if you don't finish within this time frame, I think you have to redo it when it relaunches. Especially if you're pursuing a certificate and not just auditing. 

Frequent Visitor

Nice course

Senior Member

Totally recommend this course. It gives avery broad perspective of the different kind of the challenges that can be found in an adoption project, complemented with real case scenarios.

Hello @Karuana Gatimu!  I'm really enjoying your course, but the link to the article Agile Service Management overview by Karuana Gatimu https://solutionstrategist.com/home/agile-service-management/ is unreachable (there's a 404 error).  Has this content been relocated?  Thank you for making this material available!

Occasional Visitor

I completed the course some weeks ago and I am proud to call myself a Certified Microsoft Service Adoption Specialist.

My company have been working with implementing Citrix Podio and Social Collaboration for 9 years and basically we have worked as Service Adoption Specialists with Citrix Podio as the main service. I am happy to start to unlock and understand the world of Microsoft, which reveals a great potential for our business together with Microsoft and their technical focused partners.

I have a University background in Marketing and Business administration as well as a Masters degree in Sociology. I find this Service Adoption Specialist program supporting my theoretical and practical background. Solid work by @Karuana Gatimu and the Microsoft team building this course and thanks for getting this human centric adoption approach a high priority. Thank you guys. I really look forward working with you.

My question to all of you is: "What would be the best next step for me in building my competencies within the Microsoft and Service Adoption Specialist environment?"

Have a wonderful day.

Best regards Anders Bendix Kiel - Copenhagen, Denmark ;-)



If you're looking to dig further into Teams itself, I took the "Enabling Teamwork with Microsoft Teams" course after the Service Adoption. https://courses.edx.org/courses/course-v1:Microsoft+CLD267x+1T2019a/course/


Senior Member

Hello community. I'm writing because I want to say *thank you* to  @Karuana Gatimu and team for the excellent training. I've started to use some of the resources and fine-tuned adoption processes at our institution.


This is my first post, though I've been an observer here and a participant in Teams/higher-ed communities for while now. I continue to benefit from the professional development opportunities available; they are making me a better leader in adoption and a better of technology in higher education. Thank you!