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Touchpad scrolling trouble

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duquocminhquan
New Contributor

Hello everyone,
I have the Ms Edge Dev with lastest version installed on May 10th. Since some nearest versions which I do not remember, I've faced some troubles with the touchpad. When I used 2 fingers to scroll up and down, the cursor disappeared. Right after I touched the pad again to move the cursor, it showed the menu like i'd right-clicked on that point. In other windows (explorer, word,...) and even Chrome it didn't act like that. So I think that it may be an error. Do anyone got a solution ? Please let me know if I can fix it myself. 

29 Replies
I have tried this with the Touchpad (Synaptics) on my device on Edge Chromium Version 76.0.154.0 (Official build) canary (64-bit), and all works as expected. Scrolling is smooth with 2 fingers, and the pointer remains visible all the time. When I touch the Pad with one finger thereafter to move the mouse it moves as expected and does not do a Right-click Context Menu action. May I suggest you open your Touchpad settings and reset all to default and try again? Close Edge Chromium before you reset the settings and then re-open it to test.

@davequail Thanks you for your suggestion. I have tried to reinstall the latest Synaptic Driver but the problem still happens. It only disturbs me in Edge. On other applications it works well. I really don't know how to get rid of it

@davequail I just want to share with you that I've found the solution for my problem. This evening I've had some troubles with the projector when I was trying to connect by the HDMI port. After that I realized the Intel Graphic Driver is not working correctly on my Windows 10 Insider Build. I then tried to reinstall it manually with the driver downloaded from Intel's site. Now my touchpad's working perfectly again. So may be the display driver is still a cons in Windows 10 Insider, I think. Btw, thank you for your support.

Hi @duquocminhquan,

 

I don't have the Intel HD drivers in my system and still the above problems come. Whenever I'm scrolling using the two finger gesture of my touch pad the right click menu appears. I'm using the synaptics HID drivers and this problem is present from the time of installation of the edge dev. 

@duquocminhquan 

 

I've got the exact same issue on 78.0.262.0

 

I've tried upgrading Intel Graphic Drivers. That seemed to be a quick fix, until I rebooted my laptop and... Back at it again. It's really frustrating. Plus, navigating PDF is a complete mess. Once I scroll, the document gets to like 1% zoom on its own. 

@Gabriele_Rizzo

 

SAme issue 

I'm having the exact same issue on my HP Envy X360. Secondary menu opens when fingers resting on Touchpad or when completing scrolling movements. The right-click menu just pops-up. 

 

It's NOT a driver or Touchpad issue because it is only happening on Edge Dev.  The bug does not appear in Chrome, Edge (regular version), or Firefox, and does not appear in any "non-browser" app.  BUT, it also appears in Edge Canary and Beta issues, so THIS IS AN EDGE ISSUE. Edge is not playing nicely with HP touchpads on Windows 10 

@amswitzer 

I am having exactly the same issue on my HP Envy x360 with Synaptics touch pad (Driver 19.5.35.41). 

I have tried uninstalling/re-installing touch pad drivers, different versions etc etc.. but the issue persists.

As others stated, this is only an issue with Insider Edge (Chrome based Edge), other browsers and apps work 100% OK.

Looking forward to a fix because I love using the new Edge on my other devices, I'm going to switch back to Google Chrome on this laptop until it gets fixed :(

@Brendan_D 

 

Seems like we all have HP here...

Same issue here with Edge Dev, HP Spectre X360-13. Reported.

@JWeiman  I have hp 360 14 inch with 8th Gen i3

@duquocminhquan 

I have another issue on my Lenovo Y50 with Elan Touchpad. It scrolls or miles ahead of where it is supposed to, while chrome works perfectly with no problems at all. I'd like to use Edge Dev but this is making it harder to use on the laptop.

I meet this problem in all version form beta to canary after some update. I try to reset all things but not help, even re-install windows help less. Then I find that in windows sandbox two figures scroll work normal. My laptop is HP Envy 15-bp with last Synaptics Pintering Device Driver(from windows update)

@Deleted I have the same laptop as you and also the same problem. Hope there are going to be a fix for this soon

So... This issue is mostly affecting HP laptops, particularly x360. I have a Pavillion 15"

I installed the latest Edge Beta on Wednesday and I have the same issue as well...  I have an HP...  this only happens within Edge...@duquocminhquan 

Same issue here, I've an HP Omen x15, with the latest Edge build.

This is what happens every now and then, when I do a two-finger scroll...

 

Edge Massive Zoom Issue-061119.jpg

Have a look at how big the LinkedIn page and then have a look at the Zoom level that the Edge Beta says - 100%.  I'm sorry, but this is a complete joke...

Hi , 

 

This is a known problem with synaptic drivers + chromium edge.

Downgrade your synaptic to ver  19.3.31.31 . reboot and check again. finger scrolling will work butter smooth.

However, yes its a microsoft problem. Regular chrome and firefox and every other browser works fine. Its just edge + latest synaptic drivers don't play well together

@pkillpeers Thank you for the response...  So my question is, it’s a Microsoft issue - when are they going to resolve it?  It’s their responsibility, it’s a know issue...  Why aren’t they resolving it?

That's the same problem I have with two-finger scrolling. After plugging a Omen Reactor mouse, it disappears. The problem is still here [Microsoft Edge 79.0.309.15] @Neil Hobbs 

@Neil Hobbs: It's an "Edge" issue and they are aware of it. It is showing up on their list of issues as "to be investigated" and it's been been there for 3 months. 

 

After every new release, I re-report the bug using the "Report Feedback" feature in Edge. I think if everyone does so it will raise the profile of this issue. 

The may have resolved your issue, but the rest of us have tried everything and it does not resolve it. MS has indicated they are currently investigating this bug so even they recognize it as something that users cannot fix. AND, if if was a Touchpad misconfiguration issue that could be resolved by resetting it, then we would be seeing the same behaviour in all apps and other browsers, and we do not. This is an Edge issue that cannot be fixed by the user.
Yes... I have been reporting it multiple times a day... let's see if Microsoft actually do something about it
same here, I'm also having the problem with touchpad scrolling.

@duquocminhquan 我也有同样的问题,我使用的也是惠普笔记本

@duquocminhquan Glad to realize I'm not the only one having this issue. I'm on Edge Dev on an HP Pavilion x360 15". I don't notice it happening anywhere besides Edge Dev. Going to try the previous Synaptics driver solution mentioned below.

How to downgrade?
use this video as a guide, but select "remove driver" instead of update. after removing restart windows, then install the old driver version.
also, do not let windows update the driver again (careful with windows update. search Google "how prevent windows update drivers"
https://youtu.be/yR11GxoN7vk
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