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Sync isn't available for this account

%3CLINGO-SUB%20id%3D%22lingo-sub-988284%22%20slang%3D%22en-US%22%3ESync%20isn't%20available%20for%20this%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-988284%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20two%20profiles.%20One%20uses%20my%20Microsoft%20employee%20account%20and%20the%20other%20uses%20my%20personal%20O365%20business%20account.%20For%20some%20reason%2C%20my%20personal%20account%20will%20not%20sync%20bookmarks%20and%20states%20%22Sync%20isn't%20available%20for%20this%20account%22.%20I%20can't%20find%20any%20info%20on%20this%20issue.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ECan%20anyone%20provide%20insight%3F%20Is%20it%20a%20bug%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1014987%22%20slang%3D%22en-US%22%3ERe%3A%20Sync%20isn't%20available%20for%20this%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1014987%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116512%22%20target%3D%22_blank%22%3E%40Steve%20Downs%3C%2FA%3E%26nbsp%3BI%20have%20the%20opposite%20problem%20-%20my%20personal%20office365%20syncs%20bookmarks%20and%20passwords%26nbsp%3B%20just%20fine%2C%20but%20my%20work%20account%20will%20not%20sync%20on%20Edge.%3C%2FP%3E%3CP%3EI%20agree%20there%20is%20a%20horrible%20lack%20of%20documentation%20about%20the%20new%20Edge%20sync%20process%20and%20settings.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1029113%22%20slang%3D%22en-US%22%3ERe%3A%20Sync%20isn't%20available%20for%20this%20account%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1029113%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F460962%22%20target%3D%22_blank%22%3E%40Eric79x%3C%2FA%3E%26nbsp%3BI'm%20seeing%20this%20as%20well.%20My%20guess%20is%20that%20in%20order%20to%20sync%20the%20Edge%20profile%20on%20a%20work%20account%2C%20Enterprise%20State%20Roaming%20must%20be%20enabled%2C%20which%20requires%20an%20Azure%20AD%20Premium%20or%20Enterprise%20Mobility%20%2B%20Security%20(EMS)%20subscription%2C%20as%20documented%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Factive-directory%2Fdevices%2Fenterprise-state-roaming-enable%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fazure%2Factive-directory%2Fdevices%2Fenterprise-state-roaming-enable%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Steve Downs
Microsoft

I have two profiles. One uses my Microsoft employee account and the other uses my personal O365 business account. For some reason, my personal account will not sync bookmarks and states "Sync isn't available for this account". I can't find any info on this issue.

 

Can anyone provide insight? Is it a bug?

2 Replies

@Steve Downs I have the opposite problem - my personal office365 syncs bookmarks and passwords  just fine, but my work account will not sync on Edge.

I agree there is a horrible lack of documentation about the new Edge sync process and settings.

@Eric79x I'm seeing this as well. My guess is that in order to sync the Edge profile on a work account, Enterprise State Roaming must be enabled, which requires an Azure AD Premium or Enterprise Mobility + Security (EMS) subscription, as documented here: https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable

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