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Edge on MacOS not working with Cisco WebEx desktop app.

%3CLINGO-SUB%20id%3D%22lingo-sub-765818%22%20slang%3D%22en-US%22%3EEdge%20on%20MacOS%20not%20working%20with%20Cisco%20WebEx%20desktop%20app.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-765818%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20launching%20a%20WebEx%20meeting%2C%20Edge%20will%20keep%20prompting%20to%20download%20the%20Cisco%20WebEx%20DMG%20as%20opposed%20to%20launching%20the%20client%20even%20if%20you%20install%20the%20WebEx%20extension%20from%20the%20Chrome%20Store.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20would%20be%20a%20must%20fix%20item%20before%20we%20could%20move%20to%20Edge%20over%20Chrome.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-772212%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20on%20MacOS%20not%20working%20with%20Cisco%20WebEx%20desktop%20app.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-772212%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1985%22%20target%3D%22_blank%22%3E%40Stephen%20Rayda%3C%2FA%3E%2C%20thank%20you%20for%20alerting%20us%20to%20this%20issue.%26nbsp%3B%20I%20will%20make%20sure%20that%20the%20the%20team%20that%20does%20our%20Apple%20integration%20sees%20this%20issue.%20Thanks%20-%20Elliot%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-773789%22%20slang%3D%22en-US%22%3ERe%3A%20Edge%20on%20MacOS%20not%20working%20with%20Cisco%20WebEx%20desktop%20app.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-773789%22%20slang%3D%22en-US%22%3E%3CP%3EHey%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1985%22%20target%3D%22_blank%22%3E%40Stephen%20Rayda%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThank%20you%20so%20much%20for%20reporting%20the%20issue.%26nbsp%3BWhat%20exactly%20are%20the%20steps%20where%20you%20experience%20this%20issue%3F%20When%20you%20click%20on%20a%20link%20to%20join%20a%20Webex%20meeting%2C%20does%20that%20not%20work%20within%20Edge%3F%20Do%20you%20explicitly%20click%20the%20Switch%20to%20Desktop%20App%20button%20to%20get%20to%20this%20situation%3F%20Would%20be%20really%20helpful%20to%20know%20your%20exact%20repro%20steps%20for%20us%20to%20investigate%20the%20right%20area.%20Also%2C%20does%20it%20repro%20only%20on%20Edge%3F%20Is%20it%20working%20fine%20on%20Chrome%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Stephen Rayda
New Contributor

When launching a WebEx meeting, Edge will keep prompting to download the Cisco WebEx DMG as opposed to launching the client even if you install the WebEx extension from the Chrome Store. 

 

This would be a must fix item before we could move to Edge over Chrome.

2 Replies

Hi @Stephen Rayda, thank you for alerting us to this issue.  I will make sure that the the team that does our Apple integration sees this issue. Thanks - Elliot

Hey @Stephen Rayda 

Thank you so much for reporting the issue. What exactly are the steps where you experience this issue? When you click on a link to join a Webex meeting, does that not work within Edge? Do you explicitly click the Switch to Desktop App button to get to this situation? Would be really helpful to know your exact repro steps for us to investigate the right area. Also, does it repro only on Edge? Is it working fine on Chrome?