Troubleshooting Device Enrollment with the Hybrid Diagnostic tool
First published on CLOUDBLOGS on Jul 15, 2016
Raghu Kethineni, Senior Program Manager, Enterprise Client and Mobility
We are excited to announce the release of the System Center Configuration Manager Hybrid Diagnostic tool. If a technical issue is preventing one of your users from enrolling a device, run the Hybrid Diagnostic tool as your first step in troubleshooting. The Hybrid Diagnostic tool’s automated checks reduce investigation time and the provided guidance on the common configuration errors will help you to quickly resolve issues and get your user’s mobile device successfully enrolled.
Troubleshooting with the Hybrid Diagnostic tool takes just 3 simple steps.
Run the tool on the computer that hosts the service connection point and specify the device type and UPN.
The Hybrid Diagnostic Tool will run the following automated checks:
Checks that the SMS Executive service is running
Checks for the service connection point certificate
Checks for potential conflicts between service connection point certificates
Checks for DNS CName entry for the specified UPN
Checks for device type enablement in Configuration Manager
Checks for known errors in Status Messages
Checks for UPN synchronization in AAD
Checks that the specified user is a member of the cloud user collection
Checks that the AAD ID and cloud user ID match
Checks for user exceeding device cap
Check for multiple valid certificates present on service connection point
If a check fails, choose the
link to see more information about resolving the issue.