Home

Community Management

88 Conversations

Latest Activity

Custom List Message Item

Has anyone developed a plan to successfully move call centre communications to Yammer?

 

Let's say we have a group of 4000+ call centre employees, who have limited time to browse the web, let alone socialize on an enterprise network. Can anyone share what t

... Read More
95 Views
6 Replies

What if Yammer is not an extra thing, but part of process improvement...what's in it for them to go through a change and move to Yammer.

 

Do the Call Centre Managers have

... Read More
Do you have a vision for enterprise social within the organisation?
You can't just throw Yammer at your call centre employees - they need a purpose for using a social netw... Read More

At Virgin Trains we’ve just passed the two year milestone since we launched our Yammer network. It’s been hugely popular, has won internal and industry awards, and usage statistics continue to remain high. Helping to launch, and then community managing su

... Read More
145 Views
6 Replies

We also have a VERY busy network. Lots of great advice from the experts on this thread for sure. In our network we've also done a lot of work to identify "endorsed" (othe

... Read More

All fantastic activities! The Microsoft Yammer network was also overwhelming in many respects. So much info and conversations flying furiously all over the place. My expe

... Read More
I think the best way to make Yammer simple is to make it i an ntegrated and necessary part of the work culture. Yammer can seem complex, but I don't know that there is mu... Read More

Our Yammer network is almost 27,000 members strong and we have about 400 subject matter experts, which we call Yammer Champions.

 

These roles are completely voluntary, so there's nothing really in their objectives to continually use Yammer, or any metrics

... Read More
63 Views
3 Replies

Aside from the other suggestions I try to provide insight to changes to the service and put the rationale in context (if known) and also editorialize about my own thought

... Read More

Love Yammer Champs! You can use this - @Noah Sparks has provided this link in the past. It's the Build Champions Program from FastTrack

Some quick ideas off the top of my

... Read More

Caught a glimpse of the new peer supported onboarding today. What do you think? Have you seen this yet? Will this help delegate and distribute onboarding to Yammer effectively?

 

I was pleasantly surprised to find that the list of potential groups to add ne

... Read More
63 Views
2 Replies
I've seen it and like it, but agree that not everyone needs to be invited to every group.
Perhaps an improvement would be if we could add a line to explain why we invited ... Read More

@Amy Dolzine deserves a mention in this space as well. I value her experience and approach to community management. Thank you for sharing with us all!

 

EY-AmyDolzine.png

Read the original post here. What stands out to you about the thoughts she shares?

Read More
47 Views
1 Reply

Thanks for sharing, @Noah Sparks, I hope people find this helpful in some way. Everyone, I'm happy to chat about this here or even in person if you're headed to Microsoft Ignite in September

... Read More

Please comment with your experiences!

 

My perspective:

  • Home network: 234 members
  • 1st External Network for customers who have taken our main specialty training: 3,708 members
  • New, 2nd External Network for customers, clients, and advocates of a smaller specialt
... Read More
666 Views
6 Replies

Hi Becky,

I'm glad you posted this. I'm in the process of updating all of my content (can't seem to do this fast enough). Anyways, I have been working off a few old decks

... Read More

Thanks for sharing Becky! This is great! Do you have any community managers where it's an official part of their job description, or are all your community managers "supe

... Read More

Hello collaborators!

 

We have recently launched Yammer on our new intranet and realize that executive engagement is going to be key to continue the success we have had. However, our executives are a bit trepidacious. One of their concerns is that it’s anot

... Read More
80 Views
1 Reply

HI All, 

Community Management is a bit of a etheric beast... attached is a video I've pulled together of the Best Practise Framework we use to build healthy communities... those of you seeking to launch a Yammer network might find it useful,

Scott

https://vimeo.com/223428062

Read More
60 Views
1 Reply
Lots of good nuggets in here!
Best Response

I've been thinking about implementing this but would love to get feedback from other Community Managers.

 

I regularly do these every week and have thought about evolving my efforts into a Content Calendar. On Mondays, I put up fun/random polls to help cure

... Read More
107 Views
3 Replies

I just worked with a client where a few specific groups had content calendars as the group was getting up and running. But it was less at the network level and more busin

... Read More
Stellar ideas! Wednesdays were for welcoming newcomers and reinforcing the vision. Similar to your recap I captured highlights in a Yammer Yield weekly note. Friday quest... Read More

Hi all,

 

I've been informed that our EC (excecutive council) members are interested in Yammer. As I prepare for this meeting I have a few ideas on how our own leadership could use Yammer. I was wondering if anyone else has experienced tangible success stor

... Read More
573 Views
18 Replies

I wanted to update this post with a best use case template that worked for us. Due to our organization's confidentiality policies I can't fully share the specifics of the

... Read More
Hi Lillian - I also think about the simple first steps of 'what are you working on'. Leaders can easily be supported to post a weekly update, sharing what they're working... Read More

First of all, I AM SO EXCITED FOR YOU! This is tremendous progress and I am so happy! I can't WAIT to catch up at Ignite about it! OK, so here's another piece to add to t

... Read More

Great ideas! At Microsoft we have a Yammer group titled "CEO Connection". Once a month Satya does a Q&A (like a YamJam, but recorded so that employees can watch at anytim

... Read More

Some execs may also appreciate the opportunity to browse the community to "get the pulse" of what employees are talking about and what concerns them (this would be idea w

... Read More

The recent changes with Yammer Connected groups bring many benefits: https://support.office.com/en-us/article/Yammer-and-Office-365-Groups-d8c239dc-a48b-47ab-b85e-6b4b8191a869?ui=en-US&rs=en-US&ad=US but one behavior that will need to be managed is educat

... Read More
133 Views
5 Replies

Also eager to hear the answer.  Related question.  User deleted a Yammer Group.  After 24 hours, the name of the Yammer group still shows in use, preventing us form creat

... Read More
Thanks, Lillian for the great question. Eager to learn from peoples' experiences here.

While replicating an issue in Yammer with our team, @Tom Kretzmer suggested a hack for users that want a Yammer group but no O365 resources. Create the group as private/unlisted so that no connected groups are attached. Then revert the group back to publi

... Read More
59 Views
0 Reply

What is a YamJam?

  • A YamJam is a moderated, live Q&A/town hall type of event held within Yammer in which panelists answer and discuss users' questions for a set period of time.
  • YamJams encourage Yammer users of a similar job function or department to shar
... Read More
5,808 Views
12 Replies

We hosted our first Yam Jam today as an organization with our Senior leaders and staff. We leaned on some of the guides in this article, so thanks for that. However, both

... Read More
Hosting our first YamJam on Thursday as we roll out Yammer to a portion of our organization! These resources are amazing - thanks to everyone who contributed to this body... Read More

Would we potentially have a short-lived group created for the purposes of hosting a "yam-jam" here? Otherwise we'll have to do it at thread level and spam a thread for an

... Read More
Exactly what I was just thinking Dean. I participated in a YCN (back in the day) YamJam the day before I unleashed a YamJam on my organisation. The exposure in the YCN ga... Read More

Given that Yammer now supports Office 365 Dynamic groups, what are other community managers opinions on using them? For example I can now easily create new groups are are automatically assigned to everyone, groups that are based on office location, depart

... Read More
59 Views
0 Reply

Does anyone have a job description or summary of how they launch employee Yambassadors and what they do?

48 Views
1 Reply
You got a fairly good response on Twitter. https://twitter.com/thegaspar/status/864838370056445954 Read More

I could have sworn that Announcement would send an email to everyone in a group, regardless of his or her notification settings.

 

Am I mistaken or was this recently updated? 

412 Views
7 Replies

As I understand it, the rules are as follows:

 

1. An All Network announcement goes to everyone in the network, regardless of their email notification preferences.

 

2. A gro

... Read More

As I understand it, the rules are as follows:

 

1. An All Network announcement goes to everyone in the network, regardless of their email notification preferences.

 

2. A gro

... Read More
That should be the case. Are you not seeing it happen? And if so - is that all users, or some?
I believe it doesn't send email people who are currently active in Yammer. Read More

Here are video tutorials I have created for Yammer, covering both the desktop and mobile application.  Cheers, Pooya Obbohat. 

 

 

 

Have also created the same type of videos for Skype for Business. You can find them in this post. 

Read More
115 Views
2 Replies

Very Nice.

 

Thanks for the efforts..

Hello,

 

Does anyone have a favorite Yammer Champ deck they use? I have a few "old" ones that I've tweaked along the way but I was wondering if others have something better :-). Thanks in advance!

 

137 Views
3 Replies
Hey Lilly. I believe Melanie Hohertz had a version she shared. She definitely had a great Group Success checklist I've referenced many times.

I have had the opporutnity to host several YamJams, but I will soon by doing my first reverse YamJam. Usually in a YamJam, the community managers post questions for users to respond to. But in a reverse YamJam, the users post questions for community manag

... Read More
228 Views
7 Replies

Did you ever run your "reverse" YamJam? Did it work out? We use both kinds of YamJams pretty frequently - and I wouldn't say one is the reverse of the other. Perhaps this

... Read More

The YamJams I have done have been open question ones where the community asks anything they want. That tends to happen anyway in Yammer. The YamJam guidelines available i

... Read More

As community managers what initiatives have been effective in improving network quality? Did you focus on back-end technical initiatives (i.e. script or automate a post, or activity?) Did you find focusing on the front-end (i.e. training, up to date job a

... Read More
49 Views
0 Reply

An admin of an external Yammer network I help to manage makes every one of her posts as an announcement. This Yammer network is for a large 250 member non-profit board, and this admin feels that unless all her posts are posted as announcements, then no on

... Read More
75 Views
2 Replies

With our 26,000+ employees, we communicate that announcements are to be used seldom, and that they are only for information that is necessary for one to do his or her job

... Read More

If you need to add a group link in your Yammer post, use the [group:ID] tip.

 

Yammer HackYammer Hack

Read More
873 Views
9 Replies
Great tip...and it worked very well!! Thanks for sharing

This is great - does anyone have any similar workarounds to hyperlink an Outlook email address within a Yammer post?

I use that a lot.
The best thing is that the Group ID doesn't change but the name of the group might, and this picks up the group name changes in old posts.

You can use [to... Read More
And, I should note, the same approach works with users too...VERY cool!!!!
I am not a programmer, so please forgive my ignorance. A few questions: 1. Are you saying we just have to type [group:ID] in a comment field, and we will get a cleaner li... Read More

Our employees always ask!

 

I've been to a website to order some, but have forgotten where to go. Does anyone have a Yammer #swag hookup?

 

Read More
121 Views
2 Replies
Missing the coveted stuffed Yammie toy...
GO NUTS and tweet pictures of employees showing off their Yammer swag :) http://reorders.yammer.emoro.com/catalog/16026/ Read More

Over on Twitter 🕊, the #ESNchat crew explored community management topics related to career, competencies and other things like "concierge of conversation." Would love to have others join. I will add the summary once it is assembled. Spark any questions

... Read More
79 Views
0 Reply

I was thinking about how when we first set up our External Network for customers, we thought they'd use it to connect with each other--actual networking--since our customers are scattered all over the country, some globally, and often think they're the on

... Read More
496 Views
7 Replies

Stellar question! My Yammer community experience has been similar. While loosely bound together in a mutual cause, we are prone to want to solve problems and transact rat

... Read More

I agree, Becky. While I think there is some inter-personal networking, I believe the bulk of what people are looking for are connections to leaders, and resources.

 

When u

... Read More