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So you need to delete a Yammer post. Maybe even a whole conversation thread. Righto, here's your reference.

 

1. Users can always delete what they post. So is this an opportunity to "teach them to fish" instead of "hand them a fish"? If so, point them to th

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I can delete posts I made via the browser just fine. But I can't delete a post I made via email. The confirmation to delete dialog appears, I confirm deletion and the pos

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How about deleting an attachment to a Yammer post?  When I tested this I was able to delete the attachment by deleting the "File".  However, Yammer placed a stub that ind

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Thanks Melanie. I can't emphasize enough the importance of starting from the bottom. I run across "orphan" replies all the time, and they are very confusing.

 

(This commun

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We have been encouraging the utility of topics as a way to organize informaiton, and to share specific collections of information. Now, we would like to see if topics could do a bit more for us.

 

I know that if we have a group called Forms, we could upload

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I have seen people using topics in a more granular way. I haven't seen any way to address your point about search logic.  Topics are generally underused in Yammer given t

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Here are two companion blog posts from @Cai Kjaer and I on moving your Yammer network beyond just sharing. My post examines the benefits from moving from Sharing Out Loud to Working Out Loud and Cai discusses how Swoop Analytics can help measure that transition

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What is a YamJam?

  • A YamJam is a moderated, live Q&A/town hall type of event held within Yammer in which panelists answer and discuss users' questions for a set period of time.
  • YamJams encourage Yammer users of a similar job function or department to shar
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We hosted our first Yam Jam today as an organization with our Senior leaders and staff. We leaned on some of the guides in this article, so thanks for that. However, both

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Hosting our first YamJam on Thursday as we roll out Yammer to a portion of our organization! These resources are amazing - thanks to everyone who contributed to this body... Read More

Would we potentially have a short-lived group created for the purposes of hosting a "yam-jam" here? Otherwise we'll have to do it at thread level and spam a thread for an

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Exactly what I was just thinking Dean. I participated in a YCN (back in the day) YamJam the day before I unleashed a YamJam on my organisation. The exposure in the YCN ga... Read More
What will happen to the YamJams when the existing yammer network is closed? Is there some type of similar functionality available in this platform? as currently configure... Read More

Here's where I'm coming from with this: My company is retiring the incumbent way of giving praise to employees, which was a handwritten note called a SOAR Award that is then read out loud at our all-company Thursday meetings.

 

They want new suggestions.

 

I

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Our Yammer network has around half of all employees on it now. The praise post is used a little, and I have used it a few times.

It does compete with an organisation wide ... Read More

Three ideas...
1. I've had a couple of clients do well with the Bonusly app...
2. We've run initiatives before where we've had people thank/nominate in Yammer using a # and

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So you want to host a YamJam?

Follow this quick guide to get jamming. 


What is a YamJam?

A YamJam is similar to a “TweetJam” on Twitter or an “Ask Me Anything (AMA)” on Reddit, except it takes place on Yammer. It provides the opportunity for people to as

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Thanks @Michael Holste, just what I needed for a planning doc.

Thanks for sharing Mike!

 

Here are a few other great conversations on the topic: 

 

- How-To YamJam Guide and Resources

- Calendar Resource: My Event URL

- How to YamJam AMA (YamJam) Summary April 2016 

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The Information Systems Connected Enterprise group at Honda North America is seeking an exceptionally motivated and talented individual to lead the adoption of our Yammer enterprise mass collaboration system to 30,000 users in North America. The successfu

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Do you have a link to a job description handy? Would love to pass along in my other networks.

Wow, good opportunity, wish it wasn't exclusive for US residents, I woulda knocked that out of the park

A great opportunity.  Good luck finding a candidate. There are many stellar community managers in this network.

Our network has steadily grown to just under 8,000 members.

With just over 2,000 less than a year ago its an achievement given no corporate promotion.

 

However, I am starting to see an increase in negative posts, particularly through the 'All Company' group

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I had a complaint made about our Yammer network made by someone on Facebook with over 3,000 friends. Here's what happened:

 

https://glickmanonline.com/2016/12/06/embrace-the-complaint/

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Also remember a few negatives stand out because we are not used to seeing these views discussed. Help executives keep the negatives in context of the wider positive story... Read More

It is very hard to respond without a good understanding of the comments. However, here is a way to categorise that might be of value:

 

- negative and based on a misunderst

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I have had the opporutnity to host several YamJams, but I will soon by doing my first reverse YamJam. Usually in a YamJam, the community managers post questions for users to respond to. But in a reverse YamJam, the users post questions for community manag

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The YamJams I have done have been open question ones where the community asks anything they want. That tends to happen anyway in Yammer. The YamJam guidelines available i

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A few recent conversations and a Linkedin post from @Cai Kjaer (link is in the blog below) reminded me recently of the importance of community managers starting with a focus on the human connection to support the strategic goals of work. I have captured a

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An additional post to build on the theme of connection. We need to remember the value of reconnecting: https://simonterry.com/2017/02/06/keep-reconnecting-the-value-of-strategic-community-management/ Read More

After reading your piece I can see how those first important steps are often missed with the assumption that bringing the tool is enough. Thanks.

Great post, and great thoughts.
As we move beyond product and focus more on service, we're definitely starting to see more emphasis being placed on the human element more ... Read More

Community managers, if you're looking for some interesting perspectives on working out loud - you may enjoy this new podcast that just dropped this past weekend. Here's the description: "The fourth episode in our series of Digital Workplace Impact podcast

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1 Reply

Thanks for sharing this @Amy Dolzine> I am working on a social collaboration book that Isabel is leading at the moment.  Always good to see advocates of working out loud.

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What one tip have you learned in your experience of Community Management & Adoption that you wish you had known when you started? What advice do you always give to others starting out in community management and adoption of Yammer

 

(To get the exercise sta

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Listen. Intentionally and genuinely listen. Then celebrate! Celebrate connection and value creation.

No fair. Only one tip? I guess my one adoption tip would be "Have patience". It seems simple, but a steady and thoughtful change management approach can lead to huge payo

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Read every other excellent response to this thread, and realize the meta:

 

When starting out... don't do it alone. You're not the first nor the only one to face this chall

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I wish I'd have realised at the time of starting that people will have very different reasons for getting involved (or not getting involved). For example, I may envision

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Go back to the future!

The ESN has alerted you and many others that someone is seeking help.
For one of any number of reasons you decide in this case to phone them rather t... Read More

I've been sharing this everywhere and anywhere in the past 18 months, suddenly realised I had not shared it here doh!  It should be self explanatory as an ESN model -or rather an ESN DNA culture model.

 

It's also a big hashtag as I encourage "business inte

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Thanks for sharing this, it's great stuff!

Three years ago, after reading #SixThinkingHats @Edward de Bono, a tool for group discussion and individual thinking involving six colored top hats, I developed #6YammerHats analogy.

 

I run this past a few people, some loved it, some thought I was meshuga!

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I like it. Although would you incorporate hats for those people who don't really use Yammer by choice - even though others in the org do?

Hey Awesome Yammerians,

 

Here are two of my challenges and need your ideas to come out of it and shine. 

 

Challenge #1. How can I use Yammer as Social Help Desk (Service Desk) inside my organization in the most efficient way?  

 

Working into my current role

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Hi Sudhir,

You've got some great leads here already so I'll keep it brief:

Idea 1:

- Make sure that someone from the existing support desk is allocated to answer the Yammer

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Find me on LinkedIn. I have published a number of Yammer Use Cases that might help you from a large global healthcare company with factory workers.

Since @Antoine Snow amply answered Challenge #1, I'll try Challenge #2, and the first thing I say may be radical, but--

 

We don't actually require everyone to use Yammer.

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Best Response

Hi Sudhir -

 

It's great that you're trying to use Yammer to help resolve some of your company's challenges. I could probably envision that your first challenge will be eas

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