03-01-2019 07:36 PM
03-01-2019 07:36 PM
I am currently assessing our growing Yammer network and creating updated guidance for our teams on what Yammer is for.
I am interested in people's thoughts, opinions and applications of managing All Company in Yammer, whether you are a small or large organisation. I'm seeking other peoples approaches to inform what could work for us.
We know we need to provide guidance, but here are the challenges we are considering:
- Yammer is our key communication channel
- But it is a social network, and we don't want to fight that function
- People tell us they miss important information as consumers
- Those who share posts to All Company often do so 'so everyone can see it'
- Some people post to All Company because they don't think to look elsewhere
- We can move things now... some people don't like that
I feel that even with the best guidance, All Company will always be a spot where people dump the stuff they can't be bothered putting elsewhere. But I am interested in how other companies of different sizes have articulated this, and how much effort goes into managing this.
Note: in an effort to get a range of opinions I have posted a similar question on my Twitter and in another Yammer forum.
03-04-2019 06:43 AM
Hi Rebecca, I agree it depends on the scale/size of your network. We have +70,000 Yammer users and our general advice is to not to watch the All Company. There are many Uservoice requests for All Company enhancements, such as limiting who can post etc.
All Company does need frequent moderation.
We see the All Company often as an unintended "dumping ground", especially from mobile Apps. As a network Admin, I do watch the All Company and move posts if I feel that they are not posted correctly. It's more the point that the post will get to the right people in the right group. I think some people think that they are casting the net wider by using All Company but we find the opposite and when explained, most people agree they are better off posting to smaller groups, but of the right people.
We also have another guideline of deleting Yammer posts on All Company that are simple "re-tweets" (i.e. a Yammer SHARE without adding new or context comments). Sometimes people think they are "replying" to a group post but actually making a standalone comment to All Company.
03-04-2019 03:27 PM
03-06-2019 07:46 AM
Rebecca - have you considered creating an "All 'companyname'" group? The all company group is actually algorithmically downplayed in Yammer in general. So that's why it's not a great option. You could create a "dynamic group" so that all employees get automatically added when they join your company. Then you could use it like any other group, you'd get group analytics, you'd be able to make announcements in a normal way...
03-06-2019 03:35 PM
I have been wondering if that is a viable option. Is this something you have done with success, or do you know of other orgs taking this approach?
03-07-2019 10:09 AM
03-07-2019 12:34 PM
As the service owner I monitor the posts in All Company and move them if there is a topically appropriate group.
03-07-2019 12:54 PM
I do the same. Do you set guidance around what is "topically appropriate" or just explain as you move them?
03-07-2019 01:05 PM
Just explain as I move (in most cases it is pretty obvious).
04-08-2019 12:40 PM