A team member without admin rights needs to be notified when WITs are assigned or changed. The login emails for our system is not the same as the work email and assigned to me is the only default option.
Changing the delivery settings and using a custom email doesn't trickle down to the WIT alerts, but works for the rest.
The assigned to field shows @@MyDisplayName@@ OR [Member] and not sure how to make that reflect the users it needs to go to.
Emails being sent to the wrong addresses
If I use the Custom email address field, then How will that custom email address know to associate it with that specific person, or will they just get notified when anything is assigned to anyone? The assigned to field shows @@MyDisplayName@@ OR [Member]